Here?s my story, and it was an inside job. I used BHD?s ATM machine at Bella Vista Mall in SD, to retrieve cash from my BOA account. However, after the ?take your cash? prompt, no cash was produced, and the screen went back to welcome. I immediately walked inside the BHD branch, and noticed that the door behind the ATM machine was opened and was obviously being serviced. I complained to one of the client service personnel and was told that I had to take a numbered ticket and wait in line to lodge a complaint. I didn't want to wait, so I walked over to the branch manager. She said my account was not with BHD so I had to lodge a complaint with BOA. She even suggested the possibility I was trying defraud the bank. Through the Malls? open WiFi, I checked with BOA, and my account had been debited the amount. Later that day, I told the story to a relative, and he said we had a close relative working in BHD?s main office in SD. He gave me the number. I called, and she referred me to BHD?s director of ATMs. I called this executive, who treated me with the epitome of kindness. She expressed sincere concern about my case, and promised an immediate investigation. She also said I did have to proceed through my own bank. Then I connected to BOA online and had a brief exchange through their chat feature. This resulted in BOA crediting my account for the amount, pending their own and BHDs investigation report.