Guys,
Since I moved to Santo Domingo I've been having a problem with my internet. It intermittently disconnects up to 5 times per day.
We identified the problem after literally 30 calls back and forth during 1.5 months as a faulty port on their dslam (codetel's version of an ethernet port, what your DSL internet connects to on their side).
I finally got switched to another DSLAM port last week and its been great - until this morning. It seems we've been moved back to the bad DSLAM port again :-(.
I've found codetel support impossible to deal with, their techs close tickets without doing anything. I have had to file this item 4 times in their system so far, as well as make 2 "reclamations" just to get some activity in their system.
My main concern is that my internet access get moved back to the good DSLAM port and stays there. If their techs randomly move things around, it seems like it will be impossible to solve this problem long term.
Does anyone have any suggestions for doing this? At what point do I get infotep involved, and if so, how?
Adrian
Since I moved to Santo Domingo I've been having a problem with my internet. It intermittently disconnects up to 5 times per day.
We identified the problem after literally 30 calls back and forth during 1.5 months as a faulty port on their dslam (codetel's version of an ethernet port, what your DSL internet connects to on their side).
I finally got switched to another DSLAM port last week and its been great - until this morning. It seems we've been moved back to the bad DSLAM port again :-(.
I've found codetel support impossible to deal with, their techs close tickets without doing anything. I have had to file this item 4 times in their system so far, as well as make 2 "reclamations" just to get some activity in their system.
My main concern is that my internet access get moved back to the good DSLAM port and stays there. If their techs randomly move things around, it seems like it will be impossible to solve this problem long term.
Does anyone have any suggestions for doing this? At what point do I get infotep involved, and if so, how?
Adrian