I am an Americano residing in Santiago. I have a cedulla and a residence card.
Seven months ago I rented an apartment in La Trinitaria and went to Codetel for telephone and internet service. They took my application and promised an answer within 72 hours. Never got the call and forget calling them, you can't. After waiting a week I proceeded to get service with Tricom. This was easy. I went to their office and spoke to a young man that spoke perfect English. Installation within 3 days with a 6 month minimum contract. One problem, he lied about every bit of service I was supposed to receive with the phone service. I just purchased a home, fulfilled my Tricom contract, and again went to Codetel. Spoke to the same English speaking person as before. I told him What transpired 7 months earlier about nobody returning my application results and he promised that this will not happen again. I asked for his direct number and was told they were not allowed to give out a number. This was 15 days ago. My question is this, is this only happening to me or is everyone here treated like crap with Codetel. And please, don't get me started on Edenorte.gre:
Seven months ago I rented an apartment in La Trinitaria and went to Codetel for telephone and internet service. They took my application and promised an answer within 72 hours. Never got the call and forget calling them, you can't. After waiting a week I proceeded to get service with Tricom. This was easy. I went to their office and spoke to a young man that spoke perfect English. Installation within 3 days with a 6 month minimum contract. One problem, he lied about every bit of service I was supposed to receive with the phone service. I just purchased a home, fulfilled my Tricom contract, and again went to Codetel. Spoke to the same English speaking person as before. I told him What transpired 7 months earlier about nobody returning my application results and he promised that this will not happen again. I asked for his direct number and was told they were not allowed to give out a number. This was 15 days ago. My question is this, is this only happening to me or is everyone here treated like crap with Codetel. And please, don't get me started on Edenorte.gre: