Yesterday I had dinner with some friends and I asked them if it was normal that I did not receive a bill as yet for the Banda Ancha service, which I got starting sep 16th.
They told me it was not, and that I should check. And that I should be able to do this online...
So, as a "gringo" who does want to do things right (here and in my native country) I surfed Codetel yesterday, and tried to see my invoice online... Unfortunately you have to register, and in order to do this you have to have your last bill ready...
Second option... I called them this morning... yes sir, thank you sir, we will help you sir... you can check your bill online... thank you madam for your help, but as I do not have a bill yet I cannot register for that service... ah ok... let me check this for you sir... "5 minute wait"... yes sir, I see you have an open bill here from the 4th of Octobre, and we could not deliver it, as we do not have an adress of you in our computers...
OK, so how much is the bill, and how do I go about paying it, having no bill...
How much do you think the bill is, Sir?? (the reply)... Well, I don't know, I hope you are going to tell me this... or can I choose the amount? Ah yes sir, the bill is 1079 RDS, oh sorry I'm wrong I think it is 4976.86 RDS... You think???
Yes sir... and your next bill should be there on the 4th of November... and if you don't pay your first bill before that we will close the service... OK...
So she filed a claim... and I'm quite sure they will close this claim in a couple of hours...
So I will be off to the office tomorrow and hope they chose the first amount to pay...whahahaha
As for the bad service of Banda Ancha... I should take my laptop to La Vega, and they will check it... for the upteenth time... they should send a technician over here to see what the speeds are here... what do I care what the speeds in their office are?
Anyways... my only real regret? Those people on the phone are always so polite and helpful (although they can do nothing at all). I would so much like an impolite, rude mother****er at the other end, so I could vent some steam as well...irate:
They told me it was not, and that I should check. And that I should be able to do this online...
So, as a "gringo" who does want to do things right (here and in my native country) I surfed Codetel yesterday, and tried to see my invoice online... Unfortunately you have to register, and in order to do this you have to have your last bill ready...
Second option... I called them this morning... yes sir, thank you sir, we will help you sir... you can check your bill online... thank you madam for your help, but as I do not have a bill yet I cannot register for that service... ah ok... let me check this for you sir... "5 minute wait"... yes sir, I see you have an open bill here from the 4th of Octobre, and we could not deliver it, as we do not have an adress of you in our computers...
OK, so how much is the bill, and how do I go about paying it, having no bill...
How much do you think the bill is, Sir?? (the reply)... Well, I don't know, I hope you are going to tell me this... or can I choose the amount? Ah yes sir, the bill is 1079 RDS, oh sorry I'm wrong I think it is 4976.86 RDS... You think???
Yes sir... and your next bill should be there on the 4th of November... and if you don't pay your first bill before that we will close the service... OK...
So she filed a claim... and I'm quite sure they will close this claim in a couple of hours...
So I will be off to the office tomorrow and hope they chose the first amount to pay...whahahaha
As for the bad service of Banda Ancha... I should take my laptop to La Vega, and they will check it... for the upteenth time... they should send a technician over here to see what the speeds are here... what do I care what the speeds in their office are?
Anyways... my only real regret? Those people on the phone are always so polite and helpful (although they can do nothing at all). I would so much like an impolite, rude mother****er at the other end, so I could vent some steam as well...irate: