I am trying to play NHL 13 games and getting dominated online because my players are much slower than the other guy's, while they have the same ratings. It looks like this is not because Claro is slower but because something called the NAT setting that restricts multiple addresses on the same modem is set to Strict. This does not permit multiple data streams outgoing it seems. You can change this in the modem but you need a password to access the modem settings. Is this something an ISP will even let you change or will tech support tell me to scram if I ask them about it?