EdeNorte online system down

[chico bill]

Paid my bill in EdeNorte today and ask why I can not longer log in for downloading my bill and was told they had a system wide failure but and independent company is working to restore it.
I think this is the 3rd time in 4 years they have had a system software collapse to their online portal.
I think maybe they could at least maintain or backup their server to prevent this. Makes you wonder if they are even calculating your bill correctly ?

 

[NanSanPedro]

I think it's typical of the DR. I've seen Caribe Tours and Altice websites down for months. I don't think they understand backup very well.

 

[windeguy]

I have not been able to log in for well over a year. Incompetence reins at Edenorte.

 

[JD Jones]

Paid my bill in EdeNorte today and ask why I can not longer log in for downloading my bill and was told they had a system wide failure but and independent company is working to restore it.
I think this is the 3rd time in 4 years they have had a system software collapse to their online portal.
I think maybe they could at least maintain or backup their server to prevent this. Makes you wonder if they are even calculating your bill correctly ?

I'd bet they don't have a regular employee who handles their IT affairs.

 

[NanSanPedro]

I'd bet they don't have a regular employee who handles their IT affairs.

I always thought it was Larry Mondelo.

 

[SantiagoDR]

I have not been able to log in for well over a year. Incompetence reins at Edenorte.

¨When¨ the site is working, it only works with Claro´s ISP.
Will not work with a VPN, even if the VPN is for D.R.

 

[JD Jones]

¨When¨ the site is working, it only works with Claro´s ISP.
Will not work with a VPN, even if the VPN is for D.R.

Just like they won't accept a non-national CC for payments.

 

[chico bill]

I'd bet they don't have a regular employee who handles their IT affairs.

If they do he/she is completely failing

 

[chico bill]

I always thought it was Larry Mondelo.

More like Larry Fine

 

[SantiagoDR]

Edenorte site is now back up and works even with a VPN / non-Claro ISP.

The trick is you need to re-register on the site.
ofv.edenorte.com.do/user/login

I just did mine and everything was okay.

 

[chico bill]

Edenorte site is now back up and works even with a VPN / non-Claro ISP.

The trick is you need to re-register on the site.
ofv.edenorte.com.do/user/login

I just did mine and everything was okay.

Yeah I did that but then when I clicked on the factura for Nov, 8th it said it "wasn't actually available"

 

[SantiagoDR]

Yeah I did that but then when I clicked on the factura for Nov, 8th it said it "wasn't actually available"

It usually takes them a couple days or so past the bill date to get it on the web site (Typical !!!!!) for the D.R.

 

[trspencer]

For whatever reason they keep losing my online account. I create it, it works for a few days, then it's gone...my credential set doesn't work and I have to re-register. I can pay through my bank (BSC) or Xoom, but would like to get access to detailed statement. Whoever is running that site has no clue what they're doing.

 

[drisforme]

Edenorte site is now back up and works even with a VPN / non-Claro ISP.

The trick is you need to re-register on the site.
ofv.edenorte.com.do/user/login

I just did mine and everything was okay.

Was able to register and see my last and past bills. I have Starlink so no issue with a non-claro ISP.

Thank you .Great info !

Peace

 

[chico bill]

For whatever reason they keep losing my online account. I create it, it works for a few days, then it's gone...my credential set doesn't work and I have to re-register. I can pay through my bank (BSC) or Xoom, but would like to get access to detailed statement. Whoever is running that site has no clue what they're doing.

Same for the ones maintaining the power lines