Edenorte Seems to be Offline

[Abuela]

I use the oficina site to get my electric bill and usually around the 8th, still no factor available. Is it just us or have others had difficulty? Site is still offline. Cabarete office was clueless about the delay.

 

[drstock]

Cabarete office ... clueless

Are the relevant words!

 

[SKY]

I guess the bills act the same as the electric.............

 

[Adrian]

I use the oficina site to get my electric bill and usually around the 8th, still no factor available. Is it just us or have others had difficulty? Site is still offline. Cabarete office was clueless about the delay.

I haven’t been able to access it for two or three weeks.

 

[malko]

My bill is due around the 14th of each month, I paid last week through the site.
So working for me.

Only " difference" I see is that this month's bill has not been issued yet.

 

[Adrian]

I contacted Edenorte by WhatsApp today to say I had not been able to access their Oficina Virtual for several weeks and did they know when it would be available again. Their reply was "No. Estamos presentando inconveniente en nuestros canales de pago" which translated means they are having problems with their payment channels and don't know when it will be resolved.

 

[Astucia]

I contacted Edenorte by WhatsApp today to say I had not been able to access their Oficina Virtual for several weeks and did they know when it would be available again. Their reply was "No. Estamos presentando inconveniente en nuestros canales de pago" which translated means they are having problems with their payment channels and don't know when it will be resolved.

I was able to access their system today. No Problem. But our issue is the last 2 invoices have not had an actual meter reading. The bills for these 2 months are EXACTLY the same pesos as the last good ( meter read ) invoice. Despite opening a RECLAMATION to have the meter checked almost a month ago. The customer service person I spoke to said "perhaps the meter is not READABLE" and he said the Reclamation report and process would have technicians come on-site to investigate. And perhaps a replacement meter would be installed. EXCEPT HE SAID THEY HAVE NO METERS ON HAND AT THIS TIME.

And no on-site investigation as far as I can tell.

 

[moisha]

I am unable to get Edenorte site up, so I can pay for couple of weeks now. I also tried WhatsApp and there I keep On getting the same "No se ha podido procesar esta operación, favor intente más tarde. Muchas gracias por comunicarse con Edenorte." Anyone lese beside me gets this ?

 

[JD Jones]

I am unable to get Edenorte site up, so I can pay for couple of weeks now. I also tried WhatsApp and there I keep On getting the same "No se ha podido procesar esta operación, favor intente más tarde. Muchas gracias por comunicarse con Edenorte." Anyone lese beside me gets this ?

I just paid mine with my bank app. Usually I pay with TPago.

Have you looked into alternate forms of payment?

 

[CristoRey]

While in Florida a few months ago I tried paying online and they wouldn't process my payment. No explanation given.

 

[bachata]

While in Florida a few months ago I tried paying online and they wouldn't process my payment. No explanation given.

My wife said she was having issues trying to pay the service of the apartamento in Sosua on-line recently.
But I didn't have any paying my Mom's house service in Santiago.

JJ