D
David Cornish
Guest
Date of visit 19/12/00 to 02/01/01
To Whom It May Concern,
I wish to make an official complaint regarding our recent visit to the HOTEL NATURA PARK situated at Punta Cana, Dominican Republic.
What happened to ourselves at this hotel is what we consider a shameful violation of our rights. The events that lead up to the confrontation was over two bags of laundry from our two separate rooms, when they were returned two items were missing one from each bag both new and both the most expensive. This was by us considered a theft and not a loss. The Hotel had been informed and could not give us an answer they even wanted to charge for laundering the missing items. They had 4 days before we left to give us an explanation, which they did not do; therefore we refused to pay the laundry bill. On leaving the hotel we were told by a very arrogant management we could not leave without paying the bill, we were not allowed on the courtesy bus, and our taxi driver was told not to take us to the airport. The hotel staff could see we were distraught having two young children and a baby who was ill, one of us asked for the police to be called, they refused and did not allow us to use a phone. The only manager we were allowed to talk to had a total disregard for our wellbeing, not one apology only an attitude of take it or leave it, and was prepared to see four adults, two children and a baby miss flights over a laundry bill. How can a hotel hold people prisoner this way, being held to ransom was a despicable act and frightening to young children? What should have been a nice holiday was totally destroyed by the way the management treated us. If the management had apologised for the loss and forfeited the laundry bill this would not have happened, perhaps some P.R training would help.
We will be sending this letter to the Dominican Tourist Board, the Police, Travel company, and as many newspapers that may find it interesting.
Yours truly, David Cornish & Louise Ward, Ian Field & Emma Burton
To Whom It May Concern,
I wish to make an official complaint regarding our recent visit to the HOTEL NATURA PARK situated at Punta Cana, Dominican Republic.
What happened to ourselves at this hotel is what we consider a shameful violation of our rights. The events that lead up to the confrontation was over two bags of laundry from our two separate rooms, when they were returned two items were missing one from each bag both new and both the most expensive. This was by us considered a theft and not a loss. The Hotel had been informed and could not give us an answer they even wanted to charge for laundering the missing items. They had 4 days before we left to give us an explanation, which they did not do; therefore we refused to pay the laundry bill. On leaving the hotel we were told by a very arrogant management we could not leave without paying the bill, we were not allowed on the courtesy bus, and our taxi driver was told not to take us to the airport. The hotel staff could see we were distraught having two young children and a baby who was ill, one of us asked for the police to be called, they refused and did not allow us to use a phone. The only manager we were allowed to talk to had a total disregard for our wellbeing, not one apology only an attitude of take it or leave it, and was prepared to see four adults, two children and a baby miss flights over a laundry bill. How can a hotel hold people prisoner this way, being held to ransom was a despicable act and frightening to young children? What should have been a nice holiday was totally destroyed by the way the management treated us. If the management had apologised for the loss and forfeited the laundry bill this would not have happened, perhaps some P.R training would help.
We will be sending this letter to the Dominican Tourist Board, the Police, Travel company, and as many newspapers that may find it interesting.
Yours truly, David Cornish & Louise Ward, Ian Field & Emma Burton