The president of the Dominican Institute of Telecommunications (Indotel), Guido Gómez Mazara, accused some internet service providers on Wednesday, 23 April 2025, of cheating consumers by delivering less than promised.
Gómez Mazara, speaking on the radio program El Despertador, stated that “the famous little packages sold to people deceive them,” citing a recent study conducted jointly with the National Statistics Office (ONE).
He identified combating these scams as one of the primary challenges facing Indotel, the regulatory body for these services. “They sell a product at a certain price, but it doesn’t match what they deliver,” he said. “With Indotel’s new resolutions, we are forcing companies to increase service quality.”
He explained that Indotel has issued specific regulations “to protect consumers and ensure they receive what they pay for.”
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