VIVA VACATION CLUB (DISHONEST)

[Jerry L. McFarland]

VIVA INTERNATIONAL SERVICE AND
COLLECTION COMPANY ( VISAC )
AVENIDA Tiradentes# 29
Club Dominicus Beach
Bayahibe-Romana
SANTO DOMINGO,
DOMINIKANISCHE REPUBLIK

Jerry L. McFarland
CMR 470, BOX 2619
APO AE 09165

Dear Mr. Giciseppe

I have telephoned you several times and I have faxed you twice in regards to contract no# 1068SR49-15. When you and your staff spoke with my wife in reference to joining the VIVA Vacation club we understood that we had 30 days before a payment. I asked you several times when is the first payment due and you specifically said we had 30 days to make up our minds if we wanted to go through with the contract. I trusted your word! You said you needed my VISA as insurance and that no money would be taken from my account. I gave you my personnel VISA card you came back and asked if I had another card. I told you that I had an Army Official VISA card for official use only. You said that would be O.K. that no money would be taken from the card it was just procedures. I specifically told you that I would call you and tell you when to take the money from my personal VISA card account providing I had 30 days to make up my mind. You assured my wife and I that no money would be taken until we telephoned you with an answer. When I returned to Germany checked my army official VISA account $1,738.00 had been credited from my account on 18 Jul 00 to VISA VACTION CLUB.

Does the VIVA Vacation Club needs customers so badly that the employees must deceive strangers to get them to join? Several vacationers from Germany and the United States travel to the Dominican Republic each year. I have use travel agencies in Germany for years and have never experience anything like this. These agencies are honest! The VISA card that you credit the money from is the Army's not mine. Mr. Giciseppe I have contacted my Commander and the Army Authorities here and they are aware of this problem. I also plan to post my experience on the World Wide Web. You have cost me embarrassment on the job and pain to my family because of this deceit. I would like to here something from you within the next 48 hours! You have my home telephone number my Military work no# is 011496181888453 or FAX 011496181888228. My email address is mcfarlandj@dms.hanau.army.mil. You and your staff repeatedly and aggressively approached my wife disturbing our wonderful vacation. It was pure pressure and deceit that put us in this situation. Therefore I please ask you to void this contract and return the money to the army VISA account. Or I will have no choice but to put forth a Lawsuit against you and the VISA VACATION CLUB DOMINIKANISCHE REPUBLIK.

TO THE BULLETIN BOARD!

TO THIS DAY I HAVE BEEN TRYING TO RETRIEVE MY MONEY FROM THIS CLUB. ANY SUGGUESTIONS WOULD BE APPRECIATED!

 

[John Tobin]

Have you checked with visa? they sometimes handle the fraud themselves, and you are only accountable for a minimum fee.
John

 

[Sarah]

Simply dispute the charge with your Visa card company. You DO NOT have to pay the charge if it was illegally charged to your account and without your express permission.

And thank you for the forwarning regarding this disreputable company!!

 

[Wade]

Did you sign anything? If you signed anything, there is a good chance they copied your signature on the credit voucher and it'll appear as a legitimate charge. We had a simular experience and are now the reluctant owners of a timeshare. I've posted this on the board several times but here goes again. DO NOT GIVE THE TIMESHARE SALES PEOPLE ANY CREDIT INFO, unless you fully intend to buy. We threatened them, disputed the charge on our VISA, and in the end we still owned a timeshare.