Talk2Rep, which services clients in healthcare, finance, retail, telecommunications, energy and education, has opened a new contact center in the Dominican Republic, headquartered in the Pellerano & Herrera building in Santo Domingo. Chief Executive Jim Ryan said: “We have been monitoring closely an offshore exodus away from India and the Philippines due to poor quality and customer experience and have reached out to a highly-educated, English-speaking population in the Dominican Republic as a nearshore provider of call center and live chat services for our clients”.