Spanish news agency EFE, reports on improved police services in Santo Domingo. According to the report, the Spanish Agency for International Cooperation and Development (AECID) has spent EUR71,000 on the Villa Francisca, Naco and the Colonial Zone police stations. Listin Diario says that local residents report that the experience has been quite positive, with fast paperwork, pleasant treatment and personal attention as the features of a visit to a police station in order to file a complaint.
Sergeant Loren Manzanillo told EFE reporters that “…in the past you would come into a station house to report something and you were received by a clerk who wrote your complaint down in a big book which might get lost… But no longer. Now we have computers and with a “click” we know who is handling the case.”
AECID has equipped four public services offices, the main office being at Police Headquarters, and the training by Spanish officers included aspects of how to treat citizens, file complaints, human rights, family and gender violence and other aspects of everyday life. As a result of the word-of-mouth reputation of these offices, people are flocking to them in increasing numbers, nearly trebling the 50 complaints a day that used to be filed.
http://listin.com.do/las-mundiales/2013/3/24/270705/Reportaje-de-EFE-afirma-RD-importa-el-modelo-espanol-de-atencion