Dominican Telecommunications Institute (Indotel) president Gedeon Santos says that they are working to reduce telephone and Internet service costs for consumers. “Studies are underway with possible solutions for price reductions,” he said. Santos said that new rules are being finalized to guarantee the quality of telecom services in the country. He says that heavy fines will be leveled on companies not offering quality services to users.
Santos said that at the end of the 1990s, after the United States, the Dominican Republic had the best communications services in the Americas, including Canada. “Nevertheless, we are now among the lower half in quality of telecom services in the region,” said the Indotel president. He said that among other reasons, Indotel has neglected its role as a regulator in demanding quality services. He said the focus had been on generating taxation and rapid growth in the sector, while neglecting quality control issues.
He said that as a consumer himself he is not satisfied with the service he gets at home. He said that one broadband service is contracted and another is delivered. He also commented on the interruptions in cell phone service, as reported in Hoy.