The director of the National Consumer Rights Protection Institute (ProConsumidor), Altagracia Paulino, has told reporters from El Nuevo Diario that credit notes issued to customers by commercial establishments when they are acquiring food or medicine must be valid for 365 days. Paulino pointed out that commercial establishments usually issue a credit note for 30 days, when a customer returns a product. “Now this credit note will be enforced for 365 days, a full year, because nobody has the right to keep your money.” She added, however, that after the initial 30-day period, the establishments that issued the credit notes may deduct the taxes they paid. Nonetheless, she warned that the money or the goods should be returned to the consumer as set out in the regulations issued by ProConsumidor.
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