The Monetary Board has announced that a new ruling that ensures greater banking transparency and communication for better bank-client relations is now in effect. The Monetary Board approved the Financial Products and Services Customer Protection Ruling on 5 February 2015 but it was not announced until recently.
http://www.bancentral.gov.do/normativa/normas_vigentes/financieros/Proteccion_Al_Usuario_Servicios_Financieros.pdf