Dominican government consumer protection agency, ProConsumidor director Anina del Castillo wants consumers to settle their disputes online in the future. She says the Pro Concilia online 24/7 mechanism will soon make it easier to settle claims, and that already 65% of disputes are being settled through agreements made by the parties involved.
The new service promises to reduce unnecessary delays for the consumer. It will enable the resolution of conflicts without having to make personal visits to ProConsumidor offices.
Del Castillo made the announcement as part of a talk on building a digital world in which consumers will be able to celebrate World Consumer Day knowing that solutions to consumer-related conflicts can be increasingly settled on-line.
She says this service will also enable the settlement of claims with providers that are not physically located in the Dominican Republic. She observed that many consumers are victims of fraud and deceitful advertising online.
“Many users are scammed through fraud, misrepresentation, and misleading advertising of products and services sold online,” she said. She said the government had to get involved to protect consumers from cloning of cards, identity theft, and huge financial losses that are carried out online. Del Castillo called for the nation to coordinate efforts to fight this scourge.
Read more in Spanish:
Listin Diario
El Nacional
17 March 2017
