The 911 emergency service that was expanded only last month into the north of the country has already processed 4,671 emergency calls. According to user statistics, there is an 88% satisfaction rating of the new service. 911 now operates in Santiago and extends out to Navarrete, Puerto Plata, Montellano, Imbert, Luperón and Sosúa-Cabarete.
The service answered 82,257 calls of which 8,271 warranted further attention from the operators and of these, 4,671 were processed as emergencies. There were 3,548 calls for roadside assistance.
The most frequent calls were traffic incidents (20% of the total), people in danger (13%), physical aggression (10%) and domestic violence (10%).
National Police responded to 97% of the calls, Public Health 59%, AMET 16% and the fire brigade 7%.
The 911 system now covers over 50% of the Dominican population, and will shortly be extended to other provinces and municipalities across the country.
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Presidencia
11 July 2017
