911 Emergency Service reported technical difficulties due to a “general incident” on Wednesday, 27 March 2019, with the collapse of the Altice telecom that services their mobile lines. The blackout affected voice and data services. The company acknowledged the problems and expressed in a press notice: “We are sorry for the inconvenience.”
The Altice mobile service collapse comes just a week after Claro telecom was affected by a more than an hour-and-half to three-hour blackout on their service. Claro reported this was due to a Ministry of Public Works contractor cutting sections of the Nagua-Río San Juan and Virellia-Puerto Plata optic fiber lines in the north.
Meanwhile, the Dominican Institute of Telecommunications (Indotel) says that it has requested a record on the duration and causes of the breakdown and corrective measures. Indotel has stated that it investigating the Altice case and is checking to see if the companies had taken preventive measures and instated corrective measures to avoid these blackouts.
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El Caribe
El Caribe
Z101
Listin Diario
28 March 2019