The Dominican Telecommunications Institute (Indotel) has stated that it has notified Altice Dominicana and issued an Initial Infraction Certificate as part of the penalization process in place against the telecommunications company. Indotel is asking for reasonable information as to why the mobile telecom system of the company failed, leaving Altice users with no voice or data access for around 36 hours on 27 March 2019.
Indotel states that Altice did not comply with their obligation to ensure their service and for not reporting to Indotel the reasons for the problem in less than 24 hours after the breakdown. The company thereby failed to comply with the Quality Norm for Telephone and Internet Access Service (Norma de Calidad del Servicio de Telefonía y Acceso a Internet).
Indotel confirmed that the users of Altice will be compensated according to their plans, as the company has already announced.
Altice, however, issued a note rejecting it failed to adequately report on its breakdown. Desiree Logroño, vice president for institutional relations for Altice, said after the breakdown occurred, the company was constantly in communication with Indotel officers and on Friday, 29 March, delivered a preliminary report.
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Listin Diario
3 April 2019