The executive vice president of the Dominican Association of Free Zones (Adozona), José Manuel Torres says that there is the potential to create more than 60,000 new jobs in Dominican call centers over the next five years. The limiting factor for company expansion is the need for English-speaking operators.
Call centers have become that first job for thousands of Dominican youths. The posts offer relatively good starting salaries of RD$25,000 plus incentives and primarily require fluency in the English language.
Torres said that call centers are one of the most dynamic segments within export free zones and are those with the fastest growth. There are currently 70 call center companies in the Dominican Republic, with 70% of these being in Greater Santo Domingo and 30% in Santiago and the north. In addition, there are some in La Romana.
When interviewed by Diario Libre, Torres explained that the call centers employ 23,000.
Of those currently working, 41% are women and 59% men.
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Diario Libre
23 July 2019