Punta Cana International Airport (PUJ) again has received the ACI Award for Best Airport by Size and Region. The award is in the 5-15 million passengers category. 2020 is the fifth consecutive year for which the east coast airport receives the award. The Punta Cana International Airport is the country’s largest in size and number of passengers served. The Airports Council (ACI) World Airport Service Quality awards highlight the world’s best airports as judged by their customers.
Punta Cana International also received the new 2020 Best Hygiene Measures by Region award that focuses on hygiene-related questions in the year of the Covid-19 pandemic. The award has provided airports with a reliable method of gauging customer response to new health measures and recognizes airports’ success in responding to the intense focus on hygiene. The new category also complements ACI’s Airport Health Accreditation program, launched in 2020, which has resulted in more than 275 airports being accredited already.
ACI highlights that the Covid-19 pandemic has had dramatic impacts on global passenger traffic in 2020 and has changed customer perceptions and expectations of the airport experience. Despite the challenges posed by the pandemic, airports continued to collect ASQ surveys from their customers throughout the year and 89 individual airports around the world won 108 awards.
The Airport Service Quality program is the world’s leading airport customer experience measurement and benchmarking program. The ASQ Departures program measures passengers’ satisfaction across 34 key performance indicators. More than half of the world’s travelers pass through an ASQ airport.
Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. As of January 2021, ACI serves 701 members, operating 1933 airports in 183 countries.
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ACI
Punta Cana International Airport
2 March 2021