Another global IT outage caused by a software failure at CrowdStrike left countless travelers stranded at the Las Américas International Airport (SDQ) as airlines grappled with widespread flight cancellations.
Listin Diario reported that passengers at the airport’s second-level check-in counters reported long wait times and frustration as they attempted to reschedule their flights. Many had booked tickets on flights canceled on Monday and Tuesday, with destinations primarily in New York.
Some travelers, hailing from rural areas across the country, expressed additional hardship due to the unexpected travel disruption. The added costs of transportation and accommodations to reach the airport places a significant financial burden on them, they complained to Listin Diario.
A Delta Airlines executive at the airport, who requested anonymity, confirmed to the Listin Diario that the airline was prioritizing passengers whose flights had been canceled in recent days.
The US Department of Transportation (DOT) launched an investigation into Delta Airlines on Tuesday, 23 July 2024, citing “widespread and ongoing service disruptions” stemming from the CrowdStrike outage. The airline canceled over 451 flights on that day alone, a significant increase compared to previous days and adding to a total of more than 4,000 cancellations in four days.
Listin Diario reported that the chaotic scenes at Las Américas International Airport on Wednesday, 24 July, reflected the desperation and frustration of travelers whose journey plans had been disrupted. However, as the situation gradually improved, many passengers were finally able to resume their travels.
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Diario Libre
25 July 2024