Altice (Orange and Tricom) mobile customers went without services for over two days, with no phone calls and no data. With the restoration of service over the weekend, Tricom announced their customers would be compensated for the technical breakdown depending on their telecom plans.
The company explained that the fix required both local and international technicians to solve “this unusual situation.” They said that technicians from the United States and Portugal joined forces with local engineers to correct the problems that they said began with an electricity outage that impacted their equipment. The imported technicians work for Ericson, and Cisco Technology. Spokesman Rafael Pichardo, the head of Altice Technology, explained that the latest generation equipment requires very strict protocols in order to re-establish their quality service.
Some 3.6 million mobile phones are serviced by Altice Dominicana after the fusion of Orange and Tricom in 2017.
The Altice mobile collapse came after the 21 March Claro breakdown.
Read more in Spanish:
Diario Libre
El Dia
Indotel
1 April 2019