Claro Dominicana has attributed widespread disruptions to its fiber optic network on Monday, 7 July 2025 to excavation work being carried out by the Monseñor Nouel Aqueduct and Sewer Corporation (Coraavega).
The telecommunications giant stated that the digging, located along the La Vega–Bonao stretch, was responsible for severing its crucial fiber optic lines.
The damage reportedly led to intermittent service and slowdowns for both mobile and fixed internet users across the country.
Yet, the slowdowns are not new and have been occurring for months, as users report. Far gone are the days of the robustness in telecom service remembered from when Verizon operated in the Dominican Republic. Claro and other service cable lines today fill the skyline, prompting many to wonder what will happen with the service when a major storm passes.
This time around, Claro assured customers that its technical teams are working “intensively” to restore services as quickly as possible. Meanwhile, frustrated users took to social media to report prolonged connection issues, experiencing failures in both calls and internet access.
Claro reported the issues were resolved.
Read more in Spanish:
Diario Libre
Noticias SIN
N Digital
El Dia
Hoy
Hoy
8 July 2025