Claro Dominicana reported a major service interruption on Tuesday, 9 December 2025, causing widespread intermittent connectivity and slow speeds for both its fixed and mobile internet users across the country.
The telecommunications company confirmed the outage was due to two separate cuts in its fiber optic network. Compounding the issue, one of these cuts critically compromised the system’s backup infrastructure, leading to the nationwide degradation of internet service.
In a statement, Claro apologized to customers and detailed its response: “We are experiencing two fiber optic cuts. One of them affected the backup system, which has generated intermittency and slowness in some fixed and mobile internet services nationwide. Our technical team is working intensely to restore services as quickly as possible. We appreciate your understanding.”
The company assured the public that its technical teams are engaged in continuous, intensive efforts to resolve the issue and normalize services in the shortest possible time. However, Claro did not provide an estimated time for the complete restoration of all affected services, emphasizing that operational efforts are being maintained to resolve the situation as soon as possible.
Customers suffered problems in connecting, while Whatsapp connections continued to go through.
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10 December 2025