The Superior Administrative Court (TSA) ruled against Kentucky Foods Group Limited that had objected a resolution of Pro Consumidor, the government consumer protection agency, that had ordered the company to return a charge for gratuities on a take-out order.
The director of Pro Consumidor, Anina del Castillo says they are reviewing several claims in other businesses such as the Kentucky Fried Chicken case claimed by Jack Sánchez Bonetti on 30 October 2016. Sánchez Bonetti said he purchased a combo for take out at Kentucky Fried Chicken for RD$1,480.01 and was charged the legal gratuity for RD$115.63. He complained and Pro Consumidor ordered that Kentucky Fried Chicken return the money.
Pro Consumidor press release says that the ruling by the TSA was made public on 12 April 2017.
Pro Consumidor had ruled that the 10% gratuity only applies when the food and drink are consumed inside hotels, bars, restaurants and cafes as gratuities need to be distributed to all the staff that provides the service.
Read more in Spanish:
Diario Libre
26 April 2017
