A friend is running into significant delays and lack of service at BHD. Rather than dealing with the constant excuses delays etc. from branch manager he would like to go higher if possible.
Apreciate if anyone has a contact. Note he's NOT looking to tell the story publicly, just prefers a contact, preferable that speaks english but not essential.
Service is hopeless at branch level.
My pension is transferred there every month from my UK bank. For three years there was no problem. Then one month it did not arrive. BHD just shrugged their shoulders. My UK bank assured me it had been transferred exactly as usual.
After two week BHD said it had not been properly addressed and had been refused by their SD processing center, but could not give further details. UK bank confirmed no details had changed. Tried to go higher at BHD without success. Many times they promised to contact me but never did so.
My UK bank eventuallly found out that BHD had returned it to the UK three times because the form did not contain my middle name. Never was a problem for the previous three years. I never need to use it because I have a very unusual name.
My UK bank was slow to help, but at least they eventually sorted the problem. Had I relied on BHD I would have starved to death.
Best of luck with going higher. They have merged with Leon since then, so maybe things are more professional.