...Was married in 2016 at a hotel in Santiago....wanted this to happen on the ocean....but after many weeks of e mails, phone calls. none were returned, the 2 hotels that totally ignored me was the 2 RUI ,in puerto plata, ... finally did the paper work myself, found the Matum in Santiago, nice facilities, new pool....great time was had by all.....I can see why many people after trying to talk to a hotel wedding planner would just give up... yes the paperwork in the DR is horrible...if you do your own paperwork, shop the Dominican consulates in the USA, the one in california was about 10 times more expensive that Chicago, the cheapest.....if you want the best use, Colonial House, Playa Dorado, and bring a fat wallet......Doc......