Not to say that it has not happened within the history of the world, but a sole franchise location listening to the request of one or two customers, and then implementing that request is not a likely scenario. Particuarly, when it comes to alterating the menu. Those requests usually have to be processed through corporate channels. A private entity is much more likely to attempt to satisfy the customer, even if it is only for grits and gravy.
I think you would agree Denny's is mainly a breakfast/brunch/lunch restaurant.
This DR franchise built their business from the ground up with a completely full bar and nightly live entertainment.
I'd bet not a single person walked up to these folks and said, "Hey, why don't you build a breakfast place with a bar?"
I'd go to different Denny's in the states and show pics of the bar just for the heck of it, and they'd all ask "Why does a Denny's have a bar?"
I never suggested altering the menu, I simply suggested they offer on the menu what most other Denny's have, and is probably one of their biggest selling items: Biscuits and gravy. Heck, it didn't even have to be on the menu - just let me order it!
It's beyond me why they could sell biscuits, they had gravy, but they didn't see any financial benefit in selling biscuits and gravy to a customer who asked for it every.single.week.
I'm almost ashamed to admit I went there every Sunday morning for over a year trying to support their business.
But, all's well that ends well. I quit eating there, started eating more healthy, and I'm down 70 pounds.
They can take their lack of biscuits and gravy and shove it where the sun don't shine.