Experience
I went to sign up at Acropolis. Being a lawyer myself I noticed first problem:
-they make you sign contract digitally, and then you get to read it, after the salesperson convinces you of all the goodness of their service.
-if you ask for a contract, they simply say not available or something else.
I did not care to pay a penalty (if you cancel contract before agreed period, normally 18 months) so I signed up for a 768kbps down / 128 kbps up (Plan 2)
I went to Las Praderas, where my girlfriend lives...somewhat close to their main antenna. Second problem:
-speed was ~350 downstream / 75 upstream
After arriving home, I tested again. My place is in Arroyo Hondo, close to body shop. Problem again:
-speed was below 300 downstream / 75 upstream
It was the end of year, so I did not test again after jan 2nd, 2008. Speed was the same. I tried to put a ticket, on their site, online: System error which ws never fixed so I had to call and talk to tech support.
Having read the contract (the same day I signed) I remembered they give you 10 days to cancel without penalties. It was day 8 and it was a saturday (on monday it would be day 10). I called and told I wanted to cancel. They persuaded me to try and then buy an outdoor antenna for ~2000.00 pesos and that they would lend me one for a day. I said "OK, but put a note on your system I will do so provided you allow me to cancel contract and will not penalize me". They agreed, I made them sign on the very contract. Even so, I went to Acropolis on day 10, tried to cancel...the system was locked and I had to go to main office. I went there and picked up the outdoor antenna.
I tested signal, and speed, with the borrowed antenna: same results. The problem was not signal strenght.
I asked for a tech support guy to visit my place. They agreed, he never showed up. However, they had no problem sending someone to pick up the outdoor antenna and had them sign another paper.
On day 29th, they called me asking if I was going to cancel and on day 30th I went to Acropolis gave them an agreement for contract cancellation and money refund.
You won't believe what happened....they asked me to surrender my copy of original contract...I said no way, it is part of my files. The guy wanted to argue with me and he said "that is the way we operate, we require the contract". Then, he pulled a few tricks:
-He asked me for the contract and told me he would copy it and asked me to go to see some stores (but I had nothing else to do, just to cancel a contract).
-He said there was no copier machine around and that he could not close the account because he had no internet signal. I said "well, call them".
-He tried to convince me my device was damaged, and I told him I used it right before visiting him.
-He said he could not scan the contract, then after about 2 hours the scanner fixed itself miraculously.
He signed agreement, received device and told me to pick up money after 10 days. That would be, I think, tomorrow.