I have basically tolerated Codetel's terrible services for many years now but this one is the topper!!!
We have banda ancha 3g wireless internet, and signed up for in April 08.
When we did sign up, I told Nelson (the only decent customer service personal this company has ever had, and apparently is no longer with them) that we wanted the fastest unlimited use wireless internet they have and he provided us with this.
Over this period of time we rarely would have the speed we were told we would have (1.5mb), then came the iphones and forget it, lucky to have 300kb. We tried to resolve this many times by way of many many phone calls that result in nothing, as you simply get transfered from one clueless/powerless idiota to the next. Additionally we have made many trips to the POP office where you line up for even an hour sometimes only to be given the same basic treatment you get phoning by more clueless/powerless codetel representatives. So I basically gave up and excepted that I pay for 1.5mb of speed and this = 300kb in dominican speed.
Last month I go and line up to pay my monthly bill (always the same $1900rd and change). I get to the front of the line after about 10 minutes in line and some of you will be aware of this cool thing that happens frequently there. There is only one person working in the caha's, and of course someone comes from the service area to pay and they need not line up, they simply bud in front. This happens 3 times in a row and I'm running short on time now (was there during my lunch hour). So I finally get to pay, and the cashier tells me my bill is $332,000rd. I lol and tell her good one and such a str8 face and all. She says no joke and that I will now need to go to the service dept. and get a reclamacion. I'm like this is obviously incorrect, please take my $2000rd so I can pay my bill and get back to work. She tells me no way and that I must go there.
So I do this, do the line up there for 20 minutes or more, and get the reclamacion thingy, go back to the caha and pay $2000rd.
This month it is still there and now my bill is $334,000.
Cashier says same thing, go to service where we were lined up for over 1 hour. Service rep says we have to pay this bill, as I have a 10gig limit??? I'm like what are you talking about, I have unlimited use, she tells me no I don't that right there in her system it says I have 10gig.
So since April 08 we have always paid the same amount every month for lousy wireless internet and now one month out of the blue BoooooooM!!!!
This is getting long now and I'm sure you all get the picture, what I would like to know if any of you have had similar situation happen, and/or any suggestion on what to do now??
We have banda ancha 3g wireless internet, and signed up for in April 08.
When we did sign up, I told Nelson (the only decent customer service personal this company has ever had, and apparently is no longer with them) that we wanted the fastest unlimited use wireless internet they have and he provided us with this.
Over this period of time we rarely would have the speed we were told we would have (1.5mb), then came the iphones and forget it, lucky to have 300kb. We tried to resolve this many times by way of many many phone calls that result in nothing, as you simply get transfered from one clueless/powerless idiota to the next. Additionally we have made many trips to the POP office where you line up for even an hour sometimes only to be given the same basic treatment you get phoning by more clueless/powerless codetel representatives. So I basically gave up and excepted that I pay for 1.5mb of speed and this = 300kb in dominican speed.
Last month I go and line up to pay my monthly bill (always the same $1900rd and change). I get to the front of the line after about 10 minutes in line and some of you will be aware of this cool thing that happens frequently there. There is only one person working in the caha's, and of course someone comes from the service area to pay and they need not line up, they simply bud in front. This happens 3 times in a row and I'm running short on time now (was there during my lunch hour). So I finally get to pay, and the cashier tells me my bill is $332,000rd. I lol and tell her good one and such a str8 face and all. She says no joke and that I will now need to go to the service dept. and get a reclamacion. I'm like this is obviously incorrect, please take my $2000rd so I can pay my bill and get back to work. She tells me no way and that I must go there.
So I do this, do the line up there for 20 minutes or more, and get the reclamacion thingy, go back to the caha and pay $2000rd.
This month it is still there and now my bill is $334,000.
Cashier says same thing, go to service where we were lined up for over 1 hour. Service rep says we have to pay this bill, as I have a 10gig limit??? I'm like what are you talking about, I have unlimited use, she tells me no I don't that right there in her system it says I have 10gig.
So since April 08 we have always paid the same amount every month for lousy wireless internet and now one month out of the blue BoooooooM!!!!
This is getting long now and I'm sure you all get the picture, what I would like to know if any of you have had similar situation happen, and/or any suggestion on what to do now??