I don't live in the NC so have never been there but if its Dominican owned or managed, do NOT expect this obvious problem being solved anytime soon. In general good service is not the Dominican way, they don't care and somehow do not see the connection it has to being a sustainable or successful business. If its not Dominican than shame on them, they have no excuse!!!
i am not sure they all don't care, but in most cases they do not. i think they don't understand. if you go to an eatery or a bar in a first world country, someone usually monitors your stay, checking periodically to see if you need some more ice, an ashtray, another drink, or some snack item. Dominican waitresses serve you whatever you ask for, and wait till you call them for a replenisher. it is just apathy, plain and simple.
go to any restaurant in the USA , and ask the waitress or waiter to explain a dish with whose name you are not familiar. she will be able to tell you what the basic ingredients are, and how it is prepared. that way, you will have an idea as to whether or not you might like it, or it might not like you. ask a Dominican waitress the same question, and the response will be 'no se".
maybe if we got paid what they do, we would not care two hoots, either,