There is something terribly wrong with Tricom..........
To start, I've had service with Claro for 4 years and recently there have been problems that Claro didn't want to straighten out. Now, to keep things in order, my contract had expired with Claro. I contacted Tricom and they sent a representative to my home and I was informed that they now have Fiber Optics on my street.
After going through the plans, I was able to receive 6mb download instead of Claro's 2mb, Fiber Optics instead of normal Cable, and telephone service was about the same. Tricom offers a 20% discount if you take all 3 services, and whatever download speed you accept, they will double it for free for the length of the contract. This and 600 D.P less every month. With taxes, right at 3500 D.P.
I signed the contract with Tricom on July 4th. I was told they would be at my home for installation on either Tuesday the 8th or latest, Wednesday the 9th of July. Now, they neither called or came to the house. Oh, during this time period I went to Claro and settled up on my balance. Contacted Tricom and they informed me that the installation would now be either Friday the 11th of July or Saturday the 12th of July. So, I waited again..........Guess what...........again nothing, never arrived and never called.
Monday the 14th.............Went to Tricoms main office in Santiago and spoke to a customer service representative. She made several calls and informed me that the installation would be the next day, Tuesday the 15th. Guess what, no installation and no call.
Contacted Tricom late Tuesday and they said it would now be Wednesday the 16th................Guess what, no installation and again, no call. Contacted Tricom today, Thursday the 17th, now they say the installation will be either late today or tomorrow, Friday the 18th. I think I have been more than patient but I am going to let them hang themselves and give then the remainder of today and tomorrow. Been waiting several days for Tricom without Internet, TV, or home phone service.
Now, going back to my problem with Claro. I was paying for 2mb download. The problem was, having the HD package, and 2 HD TV's, one of the TV's would freeze up when both were on an HD channel. 2 years ago, Claro recognized the problem and increased my download speed to 4mb free of charge, this in turn fixed the problem. 3 weeks ago, my router was giving me problems and Claro sent 4 servicemen at the same time to change 1 router. When changed, they reverted the download back to 2mb and the freezing started again. This occurs only in the evening. I took photos of the TV screen showing where it stated NO HDMI SERVICE.......Took these photos to Claros main office because I believed they thought I was lying just to get a faster download for free, which wasn't the case.
Claro sent a rep out to the house and said there is nothing they can do...............This is when I contacted Tricom to see what they had to offer. BAD DECISION................Now, If I decide to go back to Claro and just pay for the download increase to 4mb, can Tricom hold me to a contract that they don't seem to want to honor. It was Tricoms Fiber optics that really swayed me to their company, something Claro doesn't have in my barrio. But what good is Fiber Optics if they don't want to hook me up.
I am currently using an Internet Cafe close to my house...............
Any suggestions.............Signed the contract with Tricom 2 weeks ago.....................
posted the short version............lol
B in Santiago
To start, I've had service with Claro for 4 years and recently there have been problems that Claro didn't want to straighten out. Now, to keep things in order, my contract had expired with Claro. I contacted Tricom and they sent a representative to my home and I was informed that they now have Fiber Optics on my street.
After going through the plans, I was able to receive 6mb download instead of Claro's 2mb, Fiber Optics instead of normal Cable, and telephone service was about the same. Tricom offers a 20% discount if you take all 3 services, and whatever download speed you accept, they will double it for free for the length of the contract. This and 600 D.P less every month. With taxes, right at 3500 D.P.
I signed the contract with Tricom on July 4th. I was told they would be at my home for installation on either Tuesday the 8th or latest, Wednesday the 9th of July. Now, they neither called or came to the house. Oh, during this time period I went to Claro and settled up on my balance. Contacted Tricom and they informed me that the installation would now be either Friday the 11th of July or Saturday the 12th of July. So, I waited again..........Guess what...........again nothing, never arrived and never called.
Monday the 14th.............Went to Tricoms main office in Santiago and spoke to a customer service representative. She made several calls and informed me that the installation would be the next day, Tuesday the 15th. Guess what, no installation and no call.
Contacted Tricom late Tuesday and they said it would now be Wednesday the 16th................Guess what, no installation and again, no call. Contacted Tricom today, Thursday the 17th, now they say the installation will be either late today or tomorrow, Friday the 18th. I think I have been more than patient but I am going to let them hang themselves and give then the remainder of today and tomorrow. Been waiting several days for Tricom without Internet, TV, or home phone service.
Now, going back to my problem with Claro. I was paying for 2mb download. The problem was, having the HD package, and 2 HD TV's, one of the TV's would freeze up when both were on an HD channel. 2 years ago, Claro recognized the problem and increased my download speed to 4mb free of charge, this in turn fixed the problem. 3 weeks ago, my router was giving me problems and Claro sent 4 servicemen at the same time to change 1 router. When changed, they reverted the download back to 2mb and the freezing started again. This occurs only in the evening. I took photos of the TV screen showing where it stated NO HDMI SERVICE.......Took these photos to Claros main office because I believed they thought I was lying just to get a faster download for free, which wasn't the case.
Claro sent a rep out to the house and said there is nothing they can do...............This is when I contacted Tricom to see what they had to offer. BAD DECISION................Now, If I decide to go back to Claro and just pay for the download increase to 4mb, can Tricom hold me to a contract that they don't seem to want to honor. It was Tricoms Fiber optics that really swayed me to their company, something Claro doesn't have in my barrio. But what good is Fiber Optics if they don't want to hook me up.
I am currently using an Internet Cafe close to my house...............
Any suggestions.............Signed the contract with Tricom 2 weeks ago.....................
posted the short version............lol
B in Santiago