Who does one complain to in getting a package released from Customs? On April 24, I used Federal Express to send a pair of prescription glasses to a (Dominican) friend. The package arrived in Santiago on April 27. There it has been
held hostage. I am in touch with Fedex everyday and they told me that their hands are tied once they ship into a Country and it is at the discretion of the receiving Country to regulate. Once Customs release the package then they would deliver to the final destination, which is Sosua.
My friend have spoken with the Customs officials and they have promise to clear and get it delivered to it final destination everyday but nothing has happen yet. I am at wits end. Any suggestions?
I forgot to add that all of the duties have been paid.
held hostage. I am in touch with Fedex everyday and they told me that their hands are tied once they ship into a Country and it is at the discretion of the receiving Country to regulate. Once Customs release the package then they would deliver to the final destination, which is Sosua.
My friend have spoken with the Customs officials and they have promise to clear and get it delivered to it final destination everyday but nothing has happen yet. I am at wits end. Any suggestions?
I forgot to add that all of the duties have been paid.