Flying to the DR this week and got a chance to try the "new entry form". It's incredible... After 6+ months they still can't create a simple webform that works. Constant serious issues in both the form and web back-end behind it;
1. Looks like it was developed for Web 1.0 back in the early 2000's. It's not hard at all to create a webform, API and backed app. these days but yet here it is... a completely bungled job. A basic “WIX” WYSIWYG website would be a million times better than this.
2. So, it took me 55 minutes to complete just one form. Yes, ONE FORM, it's that bad. Constant issues: drop downs not populated, lookups not working , navigation not working, values and entries erasing as you tab through the form etc. Ugh, so frustration and then you have to start over etc. I burned through twelve of their "Application Codes" leaving them orphaned until I could complete just one form. Terrible job at programming. This is why the DR will never be a technology powerhouse showcasing efforts like this. ☹
3. Spelling errors all over the place. Come on guys, your primary tourist market is English speaking but yet, no one thought of hitting spellcheck??? Really? Hint...There is no such thing as a "FEMENINE" gender.
4. Oh,. the kicker... it didn't work in Chrome, it didn't work in Edge, I had to use Firefox (I'm a Windows users so I don't have Safari but elsewhere in this forum it mentions that Safari on iOS/MacOS doesn't work either). Terrible formatting issues where you can’t navigate or fields are hidden/missing when using other browsers. The strange thing is that, it really takes a lot to mess up basic browser compatibility but then again, here we are.
So... the verdict??? Completely unusable. I'm actually in IT so if it was that difficult to me, I can only imagine an older, non-computer literate vacationer use it. 'm sure they hired a local company to do this but for an application that is forward-facing as a tourist's first impression of the DR travel experience, this is really terrible. The owner of the company that made this must have a primo in government purchasing. ☹ If lines start to form where people have to wait in airports to complete it, eventually the news media will pick up on it and it will cause so much bad press that it will be like COVID #2 to tourism. Recommendation: Scrap this effort asap, go back to the paper forms for a while longer, get a good development company (with real application development successes in large-scale applications that will service thousands of people a day) and try to forget this amateur effort ever happened.
I hear that you can still use the paper (takes <5 minutes) until the end of the month so I actually just changed my family’s return flight (no change fees – at least something good came out of COVID ☹) and will leave a week early. I don't want to take a chance of getting caught in the crush at PUJ or SDQ come May 1 when the form becomes mandatory and there's hundreds of people trying to access it simultaneously. Yes, it will be a sh!t show. I want to be out of the country when that melee happens. Sad, very sad.