Smartphone repair shop NC/Santiago

josh2203

Bronze
Dec 5, 2013
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Looking for a smartphone repair shop for a Samsung Galaxy phone, the problem is not the hardware, but software, as the Android system is not loading properly. Any tips/experiences? Thanks very much!
 

DrNoob

Active member
Aug 10, 2024
369
232
43
Cabarete, DR
You could try the relevant XDA forum for the phone and see if you could reload the stock image or a custom image : https://xdaforums.com/c/samsung.11975/
But please note you might have to wade through a lot of posts to find something that fits for you.

I gave up on Samsung after they made it quite hard for custom ROMs and switched to OnePlus and of late Asus (though Asus does not have great support in terms of community or even cases)
 

JD Jones

Moderator:North Coast,Santo Domingo,SW Coast,Covid
Jan 7, 2016
14,665
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You could try the relevant XDA forum for the phone and see if you could reload the stock image or a custom image : https://xdaforums.com/c/samsung.11975/
But please note you might have to wade through a lot of posts to find something that fits for you.

I gave up on Samsung after they made it quite hard for custom ROMs and switched to OnePlus and of late Asus (though Asus does not have great support in terms of community or even cases)
Second on OnePlus. I started with a 1 and bought every new model when they came out. When the 1 came out, it was better than a Iphone in terms of capacity, speed, options, everything but the camera, but even that was on par with the Iphone.

I've had a 5 now for years and it's been fabulous. So good I bought a few extras to have as spares in case I drop one.
 

josh2203

Bronze
Dec 5, 2013
2,550
1,176
113
You could try the relevant XDA forum for the phone and see if you could reload the stock image or a custom image : https://xdaforums.com/c/samsung.11975/
But please note you might have to wade through a lot of posts to find something that fits for you.

I gave up on Samsung after they made it quite hard for custom ROMs and switched to OnePlus and of late Asus (though Asus does not have great support in terms of community or even cases)
Thank you. I'm honestly embarking a whole new journey here, as even though I work with technology, I have hardly ever done anything with smartphones. This is an older phone not used by anyone actively, but it could work well for someone...
 

DrNoob

Active member
Aug 10, 2024
369
232
43
Cabarete, DR
Thank you. I'm honestly embarking a whole new journey here, as even though I work with technology, I have hardly ever done anything with smartphones. This is an older phone not used by anyone actively, but it could work well for someone...
Be careful then. I ended up bricking my old Samsung Galaxy S3 back in 2017 while trying to put in a custom ROM. That said I was able to return my OnePlus 3T to stock ROM and use it as a backup of a backup till date. I find that after 3 years phones becomes quite slow and depending on the manufacturer, no new updates/security patches are available. However, a shop that does this for a living might be able to do this in a better way but sadly I do not know of any. Good luck!
 

M4kintosh

Well-known member
May 23, 2023
464
325
63
Santiago De Los Caballeros
Looking for a smartphone repair shop for a Samsung Galaxy phone, the problem is not the hardware, but software, as the Android system is not loading properly. Any tips/experiences? Thanks very much!
Plaza Internacional and Colinas Mall are the epicenter of reliable iPhone/Android repair shops in Santiago. The repair shops are all located on ground floor in both malls in the small booths on each hall.
 

CristoRey

Welcome To Wonderland
Apr 1, 2014
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There are several scattered around the downtown/ central Santiago area with two or three located on Calle Del Dol.
 
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josh2203

Bronze
Dec 5, 2013
2,550
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Plaza Internacional and Colinas Mall are the epicenter of reliable iPhone/Android repair shops in Santiago. The repair shops are all located on ground floor in both malls in the small booths on each hall.

There are several scattered around the downtown/ central Santiago area with two or three located on Calle Del Dol.

Thanks, looks like a trip to Santiago in the near future. We have to go there anyway, so might as well give it a shot. To clarify, this is in fact my wife's older phone, we both have the habit of not wanting to throw any stuff away, so even though she's not actively using that anymore, she wants to have it as a back-up device or just for the sake of taking photos. She has taken it now twice to a local shop in POP, and they suggested doing factory reset, but the trick is that if at all possible, she would not like have any data deleted (yes, backup of the data would be good....), so we'd like to proceed a bit carefully if possible. To be honest, I have no idea if fixing the phone anymore without losing data is possible, and she's kind of giving up on that as well, but thought we'd try once more, even if it has to be in Santiago...
 

CristoRey

Welcome To Wonderland
Apr 1, 2014
13,487
9,657
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Thanks, looks like a trip to Santiago in the near future. We have to go there anyway, so might as well give it a shot. To clarify, this is in fact my wife's older phone, we both have the habit of not wanting to throw any stuff away, so even though she's not actively using that anymore, she wants to have it as a back-up device or just for the sake of taking photos. She has taken it now twice to a local shop in POP, and they suggested doing factory reset, but the trick is that if at all possible, she would not like have any data deleted (yes, backup of the data would be good....), so we'd like to proceed a bit carefully if possible. To be honest, I have no idea if fixing the phone anymore without losing data is possible, and she's kind of giving up on that as well, but thought we'd try once more, even if it has to be in Santiago...
I would think it's possible depending on what is damaged.
 

M4kintosh

Well-known member
May 23, 2023
464
325
63
Santiago De Los Caballeros
Thanks, looks like a trip to Santiago in the near future. We have to go there anyway, so might as well give it a shot. To clarify, this is in fact my wife's older phone, we both have the habit of not wanting to throw any stuff away, so even though she's not actively using that anymore, she wants to have it as a back-up device or just for the sake of taking photos. She has taken it now twice to a local shop in POP, and they suggested doing factory reset, but the trick is that if at all possible, she would not like have any data deleted (yes, backup of the data would be good....), so we'd like to proceed a bit carefully if possible. To be honest, I have no idea if fixing the phone anymore without losing data is possible, and she's kind of giving up on that as well, but thought we'd try once more, even if it has to be in Santiago...
Another option is to rely on local shops:

Techi = Above Metro Bus in Sosua: https://maps.app.goo.gl/ae2jmV5bgKVhqVxJ8
JDSmartphones = in Ocean One Plaza in Cabarete: https://maps.app.goo.gl/z6uVtavXRdNepjzY7
 

JD Jones

Moderator:North Coast,Santo Domingo,SW Coast,Covid
Jan 7, 2016
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Do you have a Google account you back up to? Do a factory reset yourself. You can even switch to another phone and Google will repopulate it almost completely.

Sometimes doing a factory reset is a good thing. Gets rid of all the junk that's accumulated.
 
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josh2203

Bronze
Dec 5, 2013
2,550
1,176
113
Do you have a Google account you back up to? Do a factory reset yourself. You can even switch to another phone and Google will repopulate it almost completely.

Sometimes doing a factory reset is a good thing. Gets rid of all the junk that's accumulated.
Yes, we have multiple Google Accounts we could use. And factory reset is obviously not a problem at all as such, you are right, that does clean the phone. The problem in this case is that backing up the device to Cloud while it was still working properly was unfortunately neglected... Now fixing that damage...
 

JD Jones

Moderator:North Coast,Santo Domingo,SW Coast,Covid
Jan 7, 2016
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Yes, we have multiple Google Accounts we could use. And factory reset is obviously not a problem at all as such, you are right, that does clean the phone. The problem in this case is that backing up the device to Cloud while it was still working properly was unfortunately neglected... Now fixing that damage...
You may want to confirm. Mine does the backup automatically.

I have a few laptops around the house that I hardly use. Whenever I turn one on, it takes a few minutes to "catch up" to my desktop, then I see everything the same on each device. That's Microsoft of course, but Google does the same.

If I take a picture with my cel phone, it saves on Microsoft and Google. I have to go in and delete stuff occasionally because it adds up pretty quick.