I have a group of employees complaining to the labor board because of the following situation:
They make sales based on a subscription service, the deal is that they get an upfont commission with a chargeback period of 6 months. (If the customer cancels the service within six months we withhold a similar commission from future payment to compensate)
They claim that I cannot assess chargebacks like that but I have heard various things from different lawyers, I am prety sure that all call centers do this, its a central part of many programs, the commission is there to incent the agent to sell, and the chargeback is there to incent the agent to provide quality sales.
They make sales based on a subscription service, the deal is that they get an upfont commission with a chargeback period of 6 months. (If the customer cancels the service within six months we withhold a similar commission from future payment to compensate)
They claim that I cannot assess chargebacks like that but I have heard various things from different lawyers, I am prety sure that all call centers do this, its a central part of many programs, the commission is there to incent the agent to sell, and the chargeback is there to incent the agent to provide quality sales.