I have to start saying that this is a war that customer service has no chance in winning!!
we recently got a new apartment and we had NO furniture at all, so we went shopping to santo domingo! ? of course a couple of times- ; we were looking for very modern furniture so we made sure we went to very nice and with a lot of merchandise stores. You walk in and you immediately have someone paying attention to you, following you around the store to show you the furniture? they are great . You are now ready to BUY!! YAY ?unfortunately that is when the customer service ENDS, you hand your credit card, they charge the money and if it is for delivery be ready for headaches; they promise one day and I don?t know how is possible but always something happens that they can?t meet the day? of course you learn that when you call them to check why you are all day waiting and the delivery truck is not there yet.. so the whole thing after you buy the furniture is a realll pain!!
how people survive with the kind of customer service they offer? do people really dont care here??
we recently got a new apartment and we had NO furniture at all, so we went shopping to santo domingo! ? of course a couple of times- ; we were looking for very modern furniture so we made sure we went to very nice and with a lot of merchandise stores. You walk in and you immediately have someone paying attention to you, following you around the store to show you the furniture? they are great . You are now ready to BUY!! YAY ?unfortunately that is when the customer service ENDS, you hand your credit card, they charge the money and if it is for delivery be ready for headaches; they promise one day and I don?t know how is possible but always something happens that they can?t meet the day? of course you learn that when you call them to check why you are all day waiting and the delivery truck is not there yet.. so the whole thing after you buy the furniture is a realll pain!!
how people survive with the kind of customer service they offer? do people really dont care here??