Status of Single Envelope Mailed to the D.R.

Lucas61

Lucas61

Well-known member
Jun 13, 2014
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retired English teacher (30 years)
Hello All,

Wells Fargo is sending me a new debit card before my present one expires. Unbelievably, they appear incompetent to follow stand international mail procedures: a. They cannot tell me the name of the courier, b. They have no tracking number, c. They say that it will be delilvered by the "post office," which, in essence, does not exist in the D.R. I have escalated my case three levels and made a final complaint. At no level was anyone able to provide me with a tracking number or to tell me the name of the shipper. Kafkaesque.

They are shipping to my local address. My street number is obscured and it is doubtful to me that I will receive my card. With zero contacct information, Plan B doesn't exist.

If this procedure fails, I could have Wells Fargo send my card to a family member in the U.S., then that family member could ship it to me. I use two courier services: Vimenpaq and Domex.

But what is the status of sending a single envelope rather than a package? Can it be done? Or should I have someone put the card in a box? And what happens when the box is opened at La Aduana and Vimenpaq requests that I upload an invoice, and there isn't one? To say nothing of someone stealing the card (but not activated).

What is your advice?? Thanks as always.
 
JD Jones

JD Jones

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What address did you supply to Wells Fargo on your account?
 
JD Jones

JD Jones

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I have one of those very close to me. If Domex didn't deliver to my house I would definitely give them a shot.
 
rogerjac

rogerjac

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Feb 9, 2012
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Lucas61 said:
I googled. I don't see that EPS is any different from the services I'm now using. Plus, they have no U.S. contact information, so I can't easily ask a question. My question is: Can courier services handle single envelopes versus packages?
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I have had packages smaller than envelope sizes so I don't see why it wouldn't come through. Problem is that some couriers will not allow a credit or debit card. I bypassed that by having my friend send it in a package with the card hidden in one of the items. It got through.
 
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cavok

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Even if your street number is clearly visible, chances that it will arrive to a local address here in the DR are slim. Put it hidden in a box with something else and send it here with a courier.
 
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cavok

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NanSanPedro said:
Mail Boxes Etc.

I use them for mail and BM Cargo for packages. No problems with either. For whatever reason I don't understand, BM Cargo says they can't accept mail.
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Unless they recently changed, I received a letter mailed to my BM Cargo address not too long ago. Letters take a LONG TIME. Not recommended. Put letters in a box.
 
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chico bill

chico bill

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Citibank sent me one via FedEx and another time via DHL to CPS office. With tracking. Didn't even charge me.
Citibank is of course better than Wells Fargo
 
F

FGUnsworth1

Active member
Oct 18, 2003
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Lucas61 said:
Hello All,

Wells Fargo is sending me a new debit card before my present one expires. Unbelievably, they appear incompetent to follow stand international mail procedures: a. They cannot tell me the name of the courier, b. They have no tracking number, c. They say that it will be delilvered by the "post office," which, in essence, does not exist in the D.R. I have escalated my case three levels and made a final complaint. At no level was anyone able to provide me with a tracking number or to tell me the name of the shipper. Kafkaesque.

They are shipping to my local address. My street number is obscured and it is doubtful to me that I will receive my card. With zero contacct information, Plan B doesn't exist.

If this procedure fails, I could have Wells Fargo send my card to a family member in the U.S., then that family member could ship it to me. I use two courier services: Vimenpaq and Domex.

But what is the status of sending a single envelope rather than a package? Can it be done? Or should I have someone put the card in a box? And what happens when the box is opened at La Aduana and Vimenpaq requests that I upload an invoice, and there isn't one? To say nothing of someone stealing the card (but not activated).

What is your advice?? Thanks as always.
Click to expand...
As you state, it sounds like Wells Fargo is the culprit. They certainly can tell you the courier they use and a tracking number is generated as soon as your new card is prepared. Despite what courier they use in the States (My bank uses Purolator) the envelope is normally handed over to UPS here in the DR. Then the trouble starts. Your address doesn't exist, they zip code is wrong, no street by that name etc. etc. You will need the tracking number and the local courier number here to start even getting close to receiving your card. Without the tracking number I wish you luck. I have been there and done that more than once, always with the same runaround. Call your bank. Your time is wasting sitting at home waiting.
 
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cavok

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FGUnsworth1 said:
As you state, it sounds like Wells Fargo is the culprit. They certainly can tell you the courier they use and a tracking number is generated as soon as your new card is prepared. Despite what courier they use in the States (My bank uses Purolator) the envelope is normally handed over to UPS here in the DR. Then the trouble starts. Your address doesn't exist, they zip code is wrong, no street by that name etc. etc. You will need the tracking number and the local courier number here to start even getting close to receiving your card. Without the tracking number I wish you luck. I have been there and done that more than once, always with the same runaround. Call your bank. Your time is wasting sitting at home waiting.
Click to expand...
Unless it is sent by UPS from the states, UPS wouldn't be handling it here. INPOSDOM handles regular mail delivery here in the DR.
 
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