Anybody else problems with Banco (in)Popular with Internet banking?

JLSawmam

Happy on the North Coast
Sep 8, 2018
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That particular rabbit hole is not deep at all. As @Glenn Burke showed, our Banco Popular and Popular Bank Ltd are both subsidiaries of Grupo Popular.
 

windeguy

Platinum
Jul 10, 2004
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That particular rabbit hole is not deep at all. As @Glenn Burke showed, our Banco Popular and Popular Bank Ltd are both subsidiaries of Grupo Popular.
That is good. But they are still separate banks, and as I said under the same umbrella corporation.

Just like the Canadian bank and the one in the DR with the same name: Scotia Bank where Canadians pay no ATM fee here at a Scota Bank.
Cool for them but not the same.

I bet you can't send a wire transfer from BP in Panama to BP in DR without paying a wire transfer fee, no?
 

JD Jones

Moderator:North Coast,Santo Domingo,SW Coast,Covid
Jan 7, 2016
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Not to get into the fray, but Banco Popular Dominicano is Dominican-owned by the Grullon family and has around 10K shareholders.

They may have some agreement with other banks with similar names, but I can't find anything on the Internet finance pages that shows a connection to Popular Inc.
 

Glenn Burke

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Sep 12, 2023
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For those who have trouble with reading and understanding, I will write it one more time.

All tarjetas internacionales (Clásica Internacional, Gold Internacional, Platinum Internacional, Mastercard Black Internacional) that Banco Popular Dominicano offers in DR are issued by Popular Bank LTD in Panama. You apply for a card here in DR, the card is printed in Panama and sent to DR to you. You receive monthly statements for these cards from Popular Bank Inc, but you pay them via your internet banking or app from you US Dollar Account on Banco Popular Dominicano.
 
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El Hijo de Manolo

It's outrageous, egregious, preposterous!
Dec 10, 2021
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For those who have trouble with reading and understanding, I will write it one more time.

All tarjetas internacionales (Clásica Internacional, Gold Internacional, Platinum Internacional, Mastercard Black Internacional) that Banco Popular Dominicano offers in DR are issued by Popular Bank LTD in Panama. You apply for a card here in DR, the card is printed in Panama and sent to DR to you. You receive monthly statements for these cards from Popular Bank Inc, but you pay them via your internet banking or app from you US Dollar Account on Banco Popular Dominicano.
Once again, this is not the case. I invite you to access Bloomberg or better yet, D&B Hoovers so you can be better prepared on the operations and assets of Popular, Inc.
 

keepcoming

Moderator - Living & General Stuff
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For those who have trouble with reading and understanding, I will write it one more time.

All tarjetas internacionales (Clásica Internacional, Gold Internacional, Platinum Internacional, Mastercard Black Internacional) that Banco Popular Dominicano offers in DR are issued by Popular Bank LTD in Panama. You apply for a card here in DR, the card is printed in Panama and sent to DR to you. You receive monthly statements for these cards from Popular Bank Inc, but you pay them via your internet banking or app from you US Dollar Account on Banco Popular Dominicano.
Very strange...we have an international card with Banco Popular (for son) and I do not remember the card coming from Panama (maybe they print their cards there, nothing more) at all. He is in Santo Domingo and will be visiting the bank this week. I asked him to inquire about this. This is something I have never heard before, and we have had this account for a while. Never once have I heard (or read) Panama mentioned.
 
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Glenn Burke

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These are my cards:

card_01.jpg


You can clearly read on the back of the card: ESTA TARJETA ES PROPIEDAD DE POPULAR BANK LTD.

card_02.jpg




And this is how the monthly statement looks like:

statement_01.jpg
 

keepcoming

Moderator - Living & General Stuff
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I look at it this way...my bank statement from my US bank does not come from "my bank" address but yet all the phone numbers are for my bank. Again, maybe the cards are printed in Panama, the statement is generated in Panama, but it is still a Dominican bank. Interesting info though.
 

El Hijo de Manolo

It's outrageous, egregious, preposterous!
Dec 10, 2021
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I look at it this way...my bank statement from my US bank does not come from "my bank" address but yet all the phone numbers are for my bank. Again, maybe the cards are printed in Panama, the statement is generated in Panama, but it is still a Dominican bank. Interesting info though.
You are correct. Certain administrative and clerical services are outsourced, especially in the case of BP US
 

Glenn Burke

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Sep 12, 2023
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I look at it this way...my bank statement from my US bank does not come from "my bank" address but yet all the phone numbers are for my bank. Again, maybe the cards are printed in Panama, the statement is generated in Panama, but it is still a Dominican bank. Interesting info though.
If you read in the bottom of the statement, in case of any reclamaciones you need to contact Banco Popular Dominicano, but if you disagree with the resolution, you have to contact Superintendencia de Bancos de Panama. These cards are issued by Panamanian bank under Panamanian laws. This is how it works. The cards issued by Banco Popular Dominicano have just one word Popular in a logo. The cards issued by Popular Bank LTD have Popular Bank logo.
 
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keepcoming

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If you do not pay the card, your problems resulting from non-payment will be in the Dominican Republic, not Panama. So, the card being the property of Panama IMO means very little.
 

Glenn Burke

Active member
Sep 12, 2023
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If you do not pay the card, your problems resulting from non-payment will be in the Dominican Republic, not Panama. So, the card being the property of Panama IMO means very little.
The card itself is issued by Banco Popular LTD in Panama. If you still don't get it, they do it that way to offer credit cards in US Dollars only. All their cards issued here in DR are in Pesos or doble facturacion en pesos y dolares.

Actually, this thread was about different errors in Popular Internet Banking. I just posted that right now they have problems with all their credit cards issued by their Panamanian bank. If you don't have one, it's not your problem anyway. If you don't understand where which cards are issued and how the whole thing works, then don't worry, you don't need that info anyway. I posted it for those who have his type of cards. I hope they will fix the problem tomorrow.
 
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keepcoming

Moderator - Living & General Stuff
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First of all, I understand what you are posting. Furthermore, we DO have a card from Banco Popular, and that is why I posted it was strange because I never noticed that nor heard about that. Finally, I know what the thread is about, however your posting about Panama added a twist. Now moving on...
 

Glenn Burke

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Very strange...we have an international card with Banco Popular (for son) and I do not remember the card coming from Panama (maybe they print their cards there, nothing more) at all. He is in Santo Domingo and will be visiting the bank this week. I asked him to inquire about this. This is something I have never heard before, and we have had this account for a while. Never once have I heard (or read) Panama mentioned.
Panama is mentioned
1. on the card itself (because Popular Bank LTD is a Panamanian bank)
2. In every monthly statement (see the statement example posted above)
3. If your son has any tarjeta internacional in dolares from Banco Popular, he for sure has signed a contract before he got the card. Did you ever try to read the contract? It's the contract between the customer and Popular Bank LTD in Panama, and Panama is mentioned in almost every of 27 pages of the contract.
 

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Glenn Burke

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If you do not pay the card, your problems resulting from non-payment will be in the Dominican Republic, not Panama. So, the card being the property of Panama IMO means very little.
Just read the page 24 of the contract for the credit card.
 

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keepcoming

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Thank you so much for the information and for pointing out just how important Panama is in all of this. Now please let's move on from Panama.
 

Glenn Burke

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Thank you so much for the information and for pointing out just how important Panama is in all of this. Now please let's move on from Panama.
It was not me who started to post some dumb BS without understanding the subject. I just explained what I was talking about.

Ok, so back to the point, this is the error they still have for this type of credit cards, below is the screenshot from their app.

Screen Shot 2024-09-01 at 7.12.01 PM copy.jpg



So as you can see, the app shows that the card has some ridiculous amount of overdraft 219,977.00

Of course, the card is declined every time you try to make any transaction while the problem persists.

I called them yesterday and they told me that many, if not all of their tarjetas internacional (issued in Panama, sorry for mentioning it again) have that problem and they are working to fix it. But still not fixed.
 
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