Beware: Car Rental Scam and Police

Jasper

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Jan 10, 2002
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Anybody have any good car rental stories?

I recently rented a jeep for a week from a rental company at POP Airport which i will not mention in case dr1 has advertising revenue from them, though i don't see any at first glance. let's just say the whole thing was a real adventure. I asked in both english and spanish if the price included collision insurance and was told that it did. as i was in a rush to leave so that i would not have to drive in the dark, i did not take the time to read the fine print which basically says that i was insured but would have to pay an undetermined deductible in case of an accident. this was on the back of the contract and only in spanish (front of contract is bilingual) so i don't know how non-spanish reading tourists could understand this.

of course, murphy's law and one of those beaten up guagua/taxis clips me in santo domingo and takes off and eludes me in the traffic. A small dent and scratch on the jeep were his signature. It turns out that I was insured but would have to pay up to a U$950 deductible! But I could have had full insurance - i.e. no payment of deductible - if only i asked! As I had a flight to catch, I bargained her down from close to RD$6000 to RD$4000 for something that would have cost about RD$500 to repair according to our local body shop in Samana. Sounds like a scam to me.

So beware to get full insurance and have it clearly stated in writing that no deductible will be due in case of accident - big or small. Moral of the story - i should have taken the vehicle to a local body shop and had the damage repaired and hoped that the rental company didn't see the damage.

As well, what kind of rental company delivers you a vehicle with less than a quarter tank of gas?

As well, I received my first traffic ticket in Santo Domingo the other day for a U-turn, though there was no sign that said i could not take a u-turn. i was told that clearly since it was a busy street that i should have known better. My response was that the malecon is a much busier and longer street; and there are "no u-turn" signs everywhere. So the Amet officer took my driver licence and gave me a ticket and told that us we could pay the ticket in a few days and once paid i would get my driver's licence back. is this complete idiocy or what? i was immediately enraged because i knew that i would never see the driver's licence again; and I have just been a victim of credit card fraud and don't need my i.d. to get into the wrong hands. as i was leaving the country the next day, my (dominican) wife took over the conversation and after about an hour and 4 other Amet officers, she fortunately came back with my driver's licence and the ticket cancelled. Just another day in paradise.

Is the holding of the driver's licence typical pratice? As in normal countries, why don't they just give a ticket, whereon it tells you where to pay (i think she said BanReservas) and if you don't pay and you get stopped down the road then you're in deep doo-doo?
 

Larry

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Mar 22, 2002
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Car rental insurance

I am sorry you got ripped off but thanks for relaying the useful information. I recently rented a car from Alamo at STI airport. I had spoken with Dolores via e-mail prior to my trip and she was nice enough to give me some useful information regarding extra insurance and the benefits of purchasing it. With that knowledge, I planned to purchase the insurance but the fellow working at alamo told me the extra insurance was $18.00 US per day! "How could the insurance on a $29 per day car be an additional $18" I asked. "Thats how much it is" he replied. So I informed him that I was insured through visa already and was opting not to purchase the extra insurance. I then asked if there would be a deductable if I did have an accident and he said "If you use your visa card, the deductable would be $100.00 usd". Well, I had no accident but now that I read your sory, I will be sure to read the rental agreement thoroughly next time to be sure I know what I am dealing with. I will also call visa prior to my next trip to find the exact extent of my coverage. Has anyone else purchased the "additional insurace" and how much did they charge you?
Larry
 
Apr 26, 2002
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Did your Dominican wife tell you how much she had to pay to get your license back and the ticket cancelled. Oops, I guess you weren't supposed to know.
 

Jasper

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Jan 10, 2002
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bribe

my wife paid nothing. i specifically told her not to even try it because i had heard or read that Amet are higher paid and that one could get into trouble for even trying to give them incentive to drop the fine. i made sure that she left her purse in the car.
 

andy a

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Feb 23, 2002
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I've said various times that it is a nobrainer to hire driver and all if one must have a car.

Of course then he would miss out on some of the "experiences" just mentioned. That seems to be part of the excitement for some. It's amazing what boredom will do.
 

XanaduRanch

*** Sin Bin ***
Sep 15, 2002
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Andy, how does that work anyway? I have people here with cedulas and licenses who drive and run errands for me. But when AMET takes the car, it's still my problem, and I have to drop everything I am doing and fix it.

They seem more likely to take the car from a Dominican here in Sosua. I got a ticket for running a red light (I entered on Green, a taxi stopped in front of me in the intersection to let off passengers, and the light turned red before I could advance. Which is when the AMET girl looked up saw me there and radioed ahead) but he just gave me the ticket and waved me on (I tried to fake no habla espanol like Chris but just couldn't make it work LOL).

So, either way it seems they got you.

Tom (aka XR)
 

Robert

Stay Frosty!
Jan 2, 1999
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I have no problem you posting the name of the car rental company. It gives them the opportunity to respond. Plus it allows us all to make a more informed choice in the future.

Driving can be fun here, you just need to be aware that like most countries, different rules apply despite how stupid they may appear. They take your license so you pay the fine, looks like it works. If they just gave out tickets, I'm sure 75% of people would never pay.
 

Chris

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Oct 21, 2002
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www.caribbetech.com
You're not supposed to say you don't speak Spanish in Spanish Tom!. You're supposed to say it in another language - not English. We've been let off many times by faking. I don't ever use any Spanish word - I simply speak another language (not english) and look very very dumb and perplexed. I pull out a big dictionary and start looking up words - laboriously slow.

One day they asked for the car documents - I looked perplexed -- and eventually handed them the car technical manual. I looked even more perplexed when they gave it back to me with the word stupido being much in evidence.

If they insist on anything, I look very helpful and again start looking up words in the dictionary. If they get a little pushy - I show em two words in the dictionary - esposo and abogado - show them the attorney's business card - make a call to somebody and tell them in Afrikaans that I'm just faking out Ahmet and settle down to wait for the supposedly imminent arrival of my esposo and my abogado. Usually at this point, they wave me along.

The 'Japanese Tourist' scheme also works. Ahmet stops you, you smile a lot, bob your head mightily and pull out a camera and busily start snapping pictures - smile and bob your head some more.

If they ask for money - I look even more perplexed, two words work for this - "all inclusive". The point of the excercise is for Ahmet to believe that I'm too dumb to give them money and if I'm in an all inclusive supposedly, I don't have any money on me anyway.

Reputable car rental companies also have their schemes. Once, about a year ago, we arrived at POP and got a rental and one of the side mirrors fell off. Looking at it, it was clear that it was glued on in a way that it could easily fall off. We glued it back on. When we returned the car, the inspector guy immediately went around to the mirror and started pulling at it. His little scheme backfired when it came off in his hand. We immediately turned around and accused him of breaking the car. It was clear that they were hoping this mirror would come off and had this little scheme going to try and get something out of somebody who had a flight to catch and not much time.
 

Jwb

New member
Jan 10, 2002
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That was so funny Chris...

Reputable car rental companies also have their schemes. Once, about a year ago, we arrived at POP and got a rental and one of the side mirrors fell off. Looking at it, it was clear that it was glued on in a way that it could easily fall off. We glued it back on. When we returned the car, the inspector guy immediately went around to the mirror and started pulling at it. His little scheme backfired when it came off in his hand. We immediately turned around and accused him of breaking the car. It was clear that they were hoping this mirror would come off and had this little scheme going to try and get something out of somebody who had a flight to catch and not much time.

That's the kind of thing you see on sitcoms.:cross-eye :rolleyes: :p
 

pasha

New member
Sep 4, 2003
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Been there - done that

Never leave home without an Int'l Driver's License. Been pulled over by police in some awful places and use it as my "turn in" paper. [If seized, haven't lost a lot since it only costs about $10 or so at any automobile association office.] Also have a color copy of my passport frontspiece and visa page in pocket justincase. Don't carry the original document in the street.

Chris is right. The no-speak language thing works like a charm...just don't get pissed off. Just blather away in English or whatever. Think it's OK to say "No speakum Spanish" in very broken Spanish [works in French and Arabic at least]. The bit about the maintenance manual is great...adding it to the bag of tricks.

Doesn't sound like the situation is so bad there that the police are fabricating evidence, but if you're ever asked to open the trunk and you comply, be sure to get out of the car and open it with the key. Watch what's going on.

Don't sit inside and do it with the cable.....or you could be looking at a little plastic bag full of white power that you've never seen before. "Fifty dollars and we'll forget that this ever happened."

Best, P
 

Jasper

Bronze
Jan 10, 2002
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car rental company

robert, i did mention the car company. let's see if you can find it in my message.
 

carlos

Super Moderator
Staff member
May 29, 2002
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I rented with Nelly and the car was 23 dollars per day.

the insurance to be fully covered was 13 dollars!!

seems like that is how it is.

anyhow, I used my Amex and the guy at STI airport could not tell me whether or not there was a deductible.
 

samiam

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Mar 5, 2003
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Jasper

I had my driver's licence taken away in Santo Domingo by AMET about a month ago. I was speaking while driving!!They didnt bother asking about the beer I had in my car! Just to clear things, I was on my way to a BBQ and was not drinking....yet!

Anyway, they gave me this stupid green ticket and said I could pick up my permit in about a week. Now, once you have this ticket, its like a 'free to talk on the phone-make u turns and almost anything you want' driver's card because they cant take away anything else!! I got stopped like three more times afterwards and as soon as they cockily asked for my drivers permit I showed them their ticket and spoke english.

So After a couple of weeks of talking on the phone and making u-turns I felt quite ok with my new green ticket, but after having to travel to PR and having no ID, I decided to pay the fine and finish this ordeal. RD$500.00 and an hour of my time later I got the licence back.
 
Apr 26, 2002
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I wish I knew all of this back in '86. Great thread. It should be retitled: "Dealing with traffic police and rental car scammers" and made required reading for all visitors.

I loved the parts about the technical manual and speaking some language other than Spanish or English.

Important to remember, when the cop says "stupido", keep up that dumb smile so he doesn't know you understand.

It's harder for me because I have a difficult time not looking Dominican. Still, I remember one time, when I was pretending not to understand, when a cop actually wrote the number of pesos (100 - then worth about US$10) that he wanted on a piece of paper. I kept on pointing to the speedometer and saying in English, "but I wasn't going that fast."
 
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singletravel

Active member
Oct 13, 2003
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My experience and some advice ...

I come to the North coast every two month (just bought a home in CaribeCampo, in Sosua -- http://www.tsmpublishing.com/penthouse/). So when I land I always rent a car at pop!

So, I had a major car accident about three month ago in Cabarete. I posted the report (very, very long) here a few month ago, maybe the webmaster here can find a link to it.

In summary:

A whawha (whatever you call them) rear ended me and we all wound up at the police station. Even though it wasn't my fault, they wouldn't let me go (police and whawha guys) till I PAID their damage. I rented from Adventure rent a car and Gypsy and her husband came to my rescue (again, story in the report and will not repeat it here).

What I didn't say was the outcome:

When I left Gypsy handed me a "full police report" (lot of impressive color stamps :)), a "full damage bill, signed by a auto repair company" a complete contract and other goodies I would need. When I rented I used my CC insurance and DECLINED all coverage. Now, she added what she paid out of her pocket (yes, I had no money and her husband, Alex paid almost $300.00 from his pocket to get me out of there, now that is trust)

But, my final bill was like $800.00 (just for the accident) + the rental fee. To be honest I was a little skeptical that I would ever see any of my money again. But, a week ago master card reimbursed the total amount, just as Gypsy said they would. I day I left she had ALL the paper work ready to go and said, "trust me" all will be well.

I don't know what happened to Jasper, but adventure rent a car was #1 PLUS coming to save me. hanks!!

Now my advice is simple. If you come monthly to the DR (as I do) sooner or later SOMETHING WILL HAPPEN TO YOU. The way they drive is crazy and we are gringos (meaning, it is ALWAYS our fault). Now, even if you did get full coverage you are screwed if the people you hit don't have insurance. The insurance won't pay and DR natives know this!! Yes, it will cover your car BUT not there's. I learned the hard way.

If you have a CC, decline all insurance and let Gypsy get the proper forms ready for you (she knows exactly what the cc companies want) if you have an accident. If you don't have a CC with coverage then you should accept the insurance, even if it adds 30% to the bill. If it can happen, it will happen!! Think this is a good case of Murphy's law.

If you decline, well, you are a fool and I recommend you just don't rent a car, period!! (trust me, I know the feeling when the police say your staying here till this is solved, meaning sleeping on a cement floor till you pay).

It did happen to me and I must thank Adventure_rent a car for having trust in me. I will never rent from anyone else!

singletravel

P.S.

To answer your question about extra costs (rental insurance) to mastercard, it is FREE with your card. But, some have it and some don't. I use a Wellsfargo mastercard and it is included for free and I read the coverage (it covers a suv, be careful, some don't!!)
 
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Jasper

Bronze
Jan 10, 2002
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thanks

good advice. i will check with mastercard here and maybe give adventure another chance on next trip. i was also a little pissed off that they delivered the car with less than a 1/3 tank of gas and i had to drive to samana. by the way, jeep was excellent.
 

singletravel

Active member
Oct 13, 2003
325
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Really, they have the best cars and prices. But your right, at least a half a tank of gas would be nice and my only grip was that the insurance papers for the car WHERE not in the glove box -- that is bad. When ever you rent a car, ask the company to show you a CURRENT copy of their blanket coverage. If your in Samana that a long way to go get it ....


singletravel
 

arturo

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Mar 14, 2002
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mostly good advice in this thread

Using the auto insurance many credit cards offer is convenient and always less expensive than buying it from a car rental company. You have to take care that your card's coverage is valid for the type of vehicle you rent, the rental location (sometimes city-specific), and for each person that may operate the vehicle. Be very specific when asking the insurance provider (not always the credit card company). Numerous policies specifically exclude the Dominican Republic, 4 X 4 vehicles, and/or sports cars.

Once you have that sorted, my recommendation is to opt for major label rental car companies for these reasons:

- support from the parent company in case of any problems
- multiple locations that reduce the wait time in case you need a replacement vehicle
- frequent flyer points

I wish I had a peso for every story I've heard from tourists who rent cars in Santo Domingo from the local companies only to have them break down hours away from the city. They usually have to cool their heels at whatever hotel they can find while they wait for a replacement.

Of course, it's not an issue if you are only using the car locally. In that case, I don't really see the need for a car but we're all adults.

I've never heard of anyone with a valid credit card insurance policy having their legitimate claim denied. The worst case scenario is you are out the money for a week or two but you get a bunch of extra frequent flyer miles for your trouble.

Do drive safely.