Jarabacoa today
0,10 download
0,07 upload
speedtest done with Speakeast Speed Test
0,06 download
0,03 upload
speedtest done with Speed Test.net
A few weeks ago we went with the laptop and the stick for the x time to the office in La Vega to complain because we pay now for six months for 3,5 MB but as you see only get this speeds and we were determined to get something fixed that day...well...
After looking at the laptop they returned it and said everything was fine with it and that they had reset the stick.
The problem they said was that the signal wasn't maybe not that good where we lived. It had everything to do with that disk of theirs and where we lived, that was one of the employees speaking.
I wasn't done with them and turned on my laptop in the waitingroom and got a speed of 0,78 download under their tower. Then I did the speedtest on their I-Phone which was on display and I got a download speed of 1,6 MB which was already better but still not 3,5 MB...under their tower.
Tried to show them the results to prove that there was 1. a problem with my stick and 2. even with the I-phone they did not reach the 3,5 MB they promised.
The manager didn't even bothered to come from behind her desk to have a look. I asked if they could take a new stick and put it in my laptop to see what that gave but the answer was that they had to ask the manufacturar to do that...I started to really boil inside...they had to ask the manufacturar in CHINA???? for permission to put a new stick into my laptop to try???
Then I asked to change the contract. Since I was convinced that the stick was not working properly, I didn't ask for compensation but asked to change the contract and I was willing to buy two new Blackberries or I-phones with them so we could use those as modem (the 3G+ package)
After that question, they just ignored us, not willing to speak anymore to us and only said that if we would break the contract or change it, we would have to pay a damage fee.
It would be nice to get a refund for all the months I paid for the 3,5 MB plan which I never got or at least to be able to change to the 3G+ package. Maybe with some testemonies from like you, Ladybird? I can go to the office in La Vega to let him see that there are offices and managers who are willing to cooperate with their customers as it should go?
Peter