Hello All,
(1) The first item is a technical matter. Probably no one here will be able to explain it unless you’ve had the same problem. With an Altice account and SIM card I deposited RD$ 500. Every time I bought a plan, “a paquetico,” from the app on my iPhone, even though the plan purchase was successful, the internet always failed. For example, this morning, I bought 5 GB for five days but, again, no internet. I then found a technician and paid him a small fee, $150.00. He worked on my phone for 20 minutes, and I was up and running with Altice—my first time on the net! (At home, using Altice wi-fi, a Triple Play package, there is never a problem). He explained that there were two issues: one with my configuration (my lack of understanding) and the other a problem with Altice where, for some customers, when you buy a plan from the app, that it creates problems. To avoid these problems, he said I should uninstall the app and buy “recarga” directly. Does anyone have experience with this specific problem related to Altice and the app?
(2) This second item should be more germane to members here. To me, buying “recarga” is a black box—I don’t understand it. Everyone I speak to repeats the same mantra: “Pay 150 for five days.” There seems to not exist any document, a data sheet, a piece of paper, that explains the relationship between how much you pay, how much data your receive, and the time limit on the data. Beyond that “Pay 150 for five days,” I’m lost and everyone I speak with cannot explain more. For example: a. When I go to the Altice office on El Conde, they tell me that they don’t sell “recarga”! What the hell? They sell Altice “recarga” at a Jumbo cash register but Altice doesn’t sell Altice? That seems preposterous, b. This morning, as a test, I bought 50 pesos of “recarga.” Then I receive a text message that I’ve used 80%. Does that mean that even though I bought a plan for one day, then when I reach 100%, my plan ends just hours after I bought it? And what to do then? (3) It’d be great if someone could explain the different amounts of money I could pay at a cash register (or wherever they sell “recarga”) and how those amounts of money correspond to time and data. Why there is not some piece of paper that explains this critical information is beyond me. And if you go to the Altice office, they don't know!
(3) I only use internet data for my smartphone once per week.. If I pay for five days, I may only use it once. On the other hand, if I pay for more time, I can just forget about it and not worry when I need to buy. What do you think is my best option?
(4) This is for other "gotchas" or solutions to problems that you might want to mention that can help other members here.
(1) The first item is a technical matter. Probably no one here will be able to explain it unless you’ve had the same problem. With an Altice account and SIM card I deposited RD$ 500. Every time I bought a plan, “a paquetico,” from the app on my iPhone, even though the plan purchase was successful, the internet always failed. For example, this morning, I bought 5 GB for five days but, again, no internet. I then found a technician and paid him a small fee, $150.00. He worked on my phone for 20 minutes, and I was up and running with Altice—my first time on the net! (At home, using Altice wi-fi, a Triple Play package, there is never a problem). He explained that there were two issues: one with my configuration (my lack of understanding) and the other a problem with Altice where, for some customers, when you buy a plan from the app, that it creates problems. To avoid these problems, he said I should uninstall the app and buy “recarga” directly. Does anyone have experience with this specific problem related to Altice and the app?
(2) This second item should be more germane to members here. To me, buying “recarga” is a black box—I don’t understand it. Everyone I speak to repeats the same mantra: “Pay 150 for five days.” There seems to not exist any document, a data sheet, a piece of paper, that explains the relationship between how much you pay, how much data your receive, and the time limit on the data. Beyond that “Pay 150 for five days,” I’m lost and everyone I speak with cannot explain more. For example: a. When I go to the Altice office on El Conde, they tell me that they don’t sell “recarga”! What the hell? They sell Altice “recarga” at a Jumbo cash register but Altice doesn’t sell Altice? That seems preposterous, b. This morning, as a test, I bought 50 pesos of “recarga.” Then I receive a text message that I’ve used 80%. Does that mean that even though I bought a plan for one day, then when I reach 100%, my plan ends just hours after I bought it? And what to do then? (3) It’d be great if someone could explain the different amounts of money I could pay at a cash register (or wherever they sell “recarga”) and how those amounts of money correspond to time and data. Why there is not some piece of paper that explains this critical information is beyond me. And if you go to the Altice office, they don't know!
(3) I only use internet data for my smartphone once per week.. If I pay for five days, I may only use it once. On the other hand, if I pay for more time, I can just forget about it and not worry when I need to buy. What do you think is my best option?
(4) This is for other "gotchas" or solutions to problems that you might want to mention that can help other members here.
