- Thread starter MariaRubia
- Start date
Help - CPS
Yes I did that, they have had several copies of the invoice.
Update is that I told my account manager that we were all discussing this on an expat forum and the general consensus was that CPS was a pile of crap compared to others. She said that they had (just) 9 vacuum cleaners last week alone that were stopped by Aduanas as SDQ airport. We discussed whether a customs officer was setting up a little shop somewhere to sell vacuum cleaners and she said "yes that sounds likely". Great. Anyway she then went to her director who then said he needed another copy of my American Express statement and he would go and speak to someone in Aduanas. So I'm still waiting and still sweeping with a broom.
I've decided I'm definitely not a broom kind of lady, all this sweeping and sweeping is not what I was put on this earth to do. I am therefore very much looking forward to the day when I can waft gracefully through my apartment with my new vacuum cleaner.
I see now that you are dealing with CPS. I talked about EPS 
As someone said, there are so many. I guess you will be trying a new one? I do recommend either EPS or Vimenpaq. They have been done well for us for the last couple years.
As someone said, there are so many. I guess you will be trying a new one? I do recommend either EPS or Vimenpaq. They have been done well for us for the last couple years.
The bit I cannot do is wring a mop out with my bare hands. Just hate hate hate doing that. I have to have a bucket with a wringer thing on the top for the mop.
There's a trick to that. It's all in the way you grab it. Took me a while to master it, but it's easy once you get it.
Kinda like when people do the hand flip of a plastic bag with a plate of food inside. That one took me forever to master.
Me too 🤣
We actually shipped a galvanized metal one down in one of our drums. The maid hated it. Went back to her hand twisting
I don't love doing that either but...
What I really, really hate is cleaning out the vacuum cleaner filter.
"Ain't nobody got time for that."
Be careful what you wish for.
lol.
Oh stop boasting that you have a vacuum cleaner, when mine is stuck in customs STILL. I'd be so grateful to get my vacuum cleaner, I'd clean the filter every day and would also offer to clean yours too. But for now I'm Maria The Broom for the foreseeable future. Livin the dream, life in paradise.
Well I'm beginning to get mad now. After placing the call on hold for about 97 times, the guy I spoke to (who was covering for the customer service manager I should have been speaking to, who was evidently too busy to talk to a customer) told me that yes, the vacuum cleaner was still in customs. Of course it was. They had done absolutely nothing at all to solve the problem so where else would it be? I was told that evidently this is my fault as I paid with a credit card. Silly me. And despite promising that they would do something about this problem on Friday, they were too busy and it would now be Monday. I did use some very colourful Spanish words to explain how I felt, I think he got the gist as he hung up a few times. Of course I called back and continued the "friendly" chat.
In conclusion I now realised that CPS stands for "Complete Pile of Sh..." I do sincerely hope that the young man I spoke to gets his visa to go to the US and gets employed in a customer service role there, and is fired on his first day. And that he eventually ends up in a nasty cleaning job with a broom and not a vacuum cleaner, and horrible floors to clean because that's all he can get with his atrocious customer service skills.
Please please please DR1 people, don't use CPS. So many better alternatives out there.
In conclusion I now realised that CPS stands for "Complete Pile of Sh..." I do sincerely hope that the young man I spoke to gets his visa to go to the US and gets employed in a customer service role there, and is fired on his first day. And that he eventually ends up in a nasty cleaning job with a broom and not a vacuum cleaner, and horrible floors to clean because that's all he can get with his atrocious customer service skills.
Please please please DR1 people, don't use CPS. So many better alternatives out there.
So is the lesson here that you should have gone to the country you bought the vacuum from, paid in cash, then returned to the DR and had them ship it?
You know how it goes in this country. Even when the service is atrocious and completely their fault, they always fail to apologise and always try to say it's because of something you did. It's very rare to hear anyone say "I'm sorry, that's my fault, I'll put it right" in this place.
I stopped using CPS, because they lost two packages and I had a tax issue on another where I had the package held which was obvious to any dimwit was under $200. Aduanas probably has a few Barney Fife type agents that get hard ons by sticking it to people importing and electro domesticos.
Maybe they hope the vacuum will be abandoned and they can claim it for themselves
Maybe they hope the vacuum will be abandoned and they can claim it for themselves
Well stone me. After the email equivalent of being a complete bitch and screaming very loud in someone's ear and telling them they are a complete piece of cr@p to my account manager, CPS has finally pulled its finger out, the vacuum cleaner has been cleared by customs (with nothing to pay) and is on my way to their office where it will probably be lost for a few days, then eventually delivered to the wrong address. But it's at least cleared customs.
It's over with CPS for me now, after many many years of working with them.
And yes, I have started to use a different company. I have chosen Gispaq because the guy I have deal with says they are small scale, he really wants my business and I will deal with him personally and he will personally go to customs and sort out any problems and get my packages. And he has walked me through how he manages to get things cleared from customs (ching ching) and it all sounds very good. So let's see.
It's over with CPS for me now, after many many years of working with them.
And yes, I have started to use a different company. I have chosen Gispaq because the guy I have deal with says they are small scale, he really wants my business and I will deal with him personally and he will personally go to customs and sort out any problems and get my packages. And he has walked me through how he manages to get things cleared from customs (ching ching) and it all sounds very good. So let's see.
Good move . Our current shipper is a small scale family run business . His granddaughter goes to the same school as our son , so we see him and his family often.
Customer service is first class so far …..going on to three years…the only time we had a problem was during the Christmas rush with the kids presents…and he made sure he resolved it personally.
Good luck with yours .
The end of the story is that I went to CPS to pick it up and they had lost the package. It took them 90 mins to find it. No word of an apology. Never again
No, it was in a box which is 2 feet by 3 feet. How do you leave something in customs for 4 weeks, supposedly have a big battle with customs, get one of your senior managers to go down there and sort it out and then lose the item? They also managed to lose a beauty product which arrived two weeks ago. It's just beyond belief how chaotic they are right now.