John, here are a few tip:
The people who work for you in any company you own are only as good as their manager or boss.
There are some people who are just plain bad and not working or employee material, but most people follow the leader.
If the leader is no good, has no patience, is not willing to give it 100%, forget it, its not going to work.
However, if you are willing to see these people succeed within your business, if you truly have a vested interest in their well being, then you will see them do better than otherwise.
Why?
Because people live up to expectations and if you let them know that you expect much from them and you believe they are capable of such, don't be surprised if they surprise you with exceptional output towards their work!
How can you do this? Let me share a few "secrets" of better management that gets results:
1. Make sure you are using each employee to the best of their abilities. This means, if a person is good in one thing, then focus their work in that particular thing.
2. Help the employees develop strong ties with each other and encourage them to identify with the company. When employees seem themselves as an integral part of the company and the company an integral part of them, they will more than likely give their best shot towards making this business succeed via good work ethics.
3. Create poster-sized graphs or charts in public spaces that track measures of success like profits, sales, and quality indicators. If you don't have time to keep these charts up to date, ask employees or rotate the responsibility. Also consider asking them what information they would like to have displayed so you can be sure they are getting the feedback they feel they need. The purpose of this is to make them feel important in the business and not just another employee.
4. Ask your employees to take what they learn in the workplace (ie. discipline, good work ethic, responsibility, aspiration to be better, etc) and use it at home. Then, consider creating a weekly reunion 30 minutes or so where they share stories about how some techinique or other worked out and helped them outside their job. This will help them develop a love for their job, trust in you as their boss, and encourage them to take their job seriously.
5. Don't tell employees what to do, but ask them. You often know what employees need to do, so it may feel natural to simply tell them. But to get them more engaged and build their self-sufficiency, it might be wiser to ask them instead. This technique is especially useful in any situation where you wish an employee would take more responsibility and initiative or gain skills instead of relying on yours. For example:
The next time someone comes to you for direction in something, ask them this:
- What do you think the options are?
- HOw do you think you might handle this?
- Have you encountered similar problems before?
- What are the root causes?
- Why did this happen?
- etc
6. Ask employees to design and put on social events and parties in the workplace.
7. Make sure employees feel their work is completed to their satisfaction so they can take pride in it.
8. Try to thank your employees, praise them, or otherwise let them know you are aware of their actions, effort, or accomplishment by giving them informal, quick written feedback.
9. Develop a philosophy for your business or a creed, put it in writing and make it a habit of you and your employees reading the creed aloud everyday prior to opening. This is good to get good work ethic ingrained in the employees and eventually, through repetition, the employees will begin to believe and act according to the philosophy of the company.
10. Give positive feedback before success, not after. Your leadership can make a bigger difference if you refocus your recognition efforts on work processes and improvement efforts rather than the end results. Remember, when we hang out at the finish line and clap when the employees stagger over it we aren't being leaders, we're being spectators.
There is much more to leadership and running a successful business, but I suppose you are aware of these things.
Remember, many of these people have low self esteem when it comes to their own possibilities of being great on their jobs, though they don't have low self esteem when it comes to party!
Treat them with respect, encourage them to be better than they think they actually are, show them that you care about them and their well being and that they should care also, give them the opportunity to fall in love with your company, your leadership, and their inputs. Make them realize that the success of the company is the responsibility of all.
Above everything, give these people something to feel good about as they wake up every morning to go to work.
You do that and they will get the good qualities they need to succeed in anything in life and you will get what you want from the business.
And last, but not least, remember:
Many of these people have problems beyond belief, in some cases you yourself can't imagine being in their shoes. You may see yourself as being part of a higher class, better educated, and more prone to being successful than they are, but remember, they have hearts that beats every day, they have the same life giving blood that runs through your veins, they have feelings, aspirations, dreams, hopes, opinions, they are living people.
Treat them well and they will give you the results you deserve, given the treatment they receive.
Treat them beyond well, and they will impress you on every turn.
People respond in kind, remember that.
Best wishes towards your business!
-NAL:classic: