Sorry Stallion, Scotia Bank is NOT Canadian but a Dominican one that has a lot of Canadian influence by Bank of Nova Scotia in it. Further (& this is news to me as I thought they would have had on-line banking) as noted above by jjsk, they do not as yet have on-line banking. I can attest to them having English speaking staff as one of their managers I have known for 12 years & he has always had excellent English!!
We have banked with Banco Mercantil in Puerto Plata for some 11 years & found them to be most reliable & helpful. One or two members of staff there speak English & to give them adfded credibility, they are now woned (although like Scotia Bank here, as a DOMINICAN bank) by the Republic Bank of Trinidad & Tobago. They have banking on-line facilities (In English as well as Spanish) & you can even make banking connections to their Cayman Islands without having to leave the comfort of your fireside chair!!
Feel free to PM or E-mail if you want further details (Tel. No. e-mail, website etc!) ~ Grahame.