We arrived on Jan. 17. We had our bags taken up to our room and unpacked. I went to turn on the hot water tap in the sink and nothing came out. Both the tub and sink plugs would not hold water. We had to hold the showerhead by hand to prevent water from splashing on the floor, and the air-conditioning wasn?t working properly.
I brought the above problems to the attention of the front desk. He radioed someone right away and I thought great service! Someone came up to the room checked the air-conditioning and said ?normal?. I showed him the sink and shower problem, he looked at it then left. It was 10:30 p.m. so I thought someone would be in to repair it in the morning.
The next day no one showed so I went to the front desk and asked if we could change rooms. He asked why, to which I began to explain the disrepair with the plumbing and air-conditioner. He called someone right away and said they would check it. Someone arrived at about.10:00 p.m. that night. He got the hot water faucet to work by turning the valve on from beneath the sink. In order to run the hot water I would have to turn it on and off using the valve beneath the sink. He put his hand on the conditioner vent then left.
I had a shower and as I was stepping out water dripped on me from the ceiling. I hoped it was coming from the shower above and not the toilet. The dripping ceiling would occur daily for a period in the morning and at night. The sink was also dripping from beneath when the hot water was turned on. The next day I requested a room change from the front desk. Once again he asked why and I explained the problems we were having. He immediately called someone. By this time I wasn?t expecting much. In the end nothing was repaired and I stopped complaining about it. We just wanted to get on with our vacation.
There was only one bar open in the evening and it was always a long wait to get a drink. I had a glass of rum straight up and it was badly watered down. In the evening there were two buffet restaurants to eat at. They only served wine at the one restaurant and there was always a line up there. In the morning you could only have toast at the one buffet, the other one didn?t have a toaster.
I cut my finger on some glass one night and went to the front desk for a band-aid. He told me I could buy some at the store. I would have thought they would have a least had a basic first aid kit. A first aid kit would not be a huge expense but would go a long way for customer service.
On a couple occasions I had asked the front desk if they could give me change for 50 pesos. They said no and pointed to the store that was closed. Now some of this may sound petty but the point I?m trying to get across is that the customer service sucked big time. If someone at the front desk would have smiled I?m sure his or her face would have cracked.
The general appearance of the room was ok and room service was fine. The one improvement they could make would be exchanging the towels when they clean the rooms rather then, collecting the towels in the morning and returning the towels in the late afternoon. We would have to hide a towel so we had something to use in the meantime. If you want a face cloth bring your own because they don?t provide them. You may want to bring your own pillows. Their pillows have worn down to little balls of fibre.
The gardens and grounds were well manicured and kept clean. There were far more mosquitoes on this visit then there was on our last visit to the resort in 2002. This was a huge problem for me because some of the bites were getting infected. The mosquitoes were very hard to avoid and they were everywhere!
My general impression was that the staff didn?t seem happy. Now there were some shining stars like Jesus who would always greet us with a big smile, seat us and bring us a drink. This guy should be put in charge of staff training for customer service.
I thought the food was ok but was pretty much the same every day. After two weeks it was getting tiresome. If they had had more variety this would have made a huge difference. They would remove the coffee pot at about 10:30 a.m. until about noon. So you could have a beer or drink but not a coffee. It?s little things like this that they could improve on without a lot of expense. One night they ran out of wine at 8:45 p.m. They should have served wine at both locations. I?m sure this would have eliminated the line-up in the one buffet that was serving wine.
I had spoken with other guests that told me they did not have any of the plumbing problems we did. All guests I spoke with were very unhappy with customer service issues and said they would not return. As I mentioned earlier we did stay at the resort in 2002. My final impression is that the resort is in deep decline and I wouldn?t be surprised if it went into bankruptcy.
In spite of some of the problems with the resort we still had a good time on the island. We hope to return again next year but will not be revisiting Paraiso del Sol. For me the mosquitoes were the final straw.
Former guest of Paraiso del Sol room 5202
Puerto Plata Dominican Republic
I brought the above problems to the attention of the front desk. He radioed someone right away and I thought great service! Someone came up to the room checked the air-conditioning and said ?normal?. I showed him the sink and shower problem, he looked at it then left. It was 10:30 p.m. so I thought someone would be in to repair it in the morning.
The next day no one showed so I went to the front desk and asked if we could change rooms. He asked why, to which I began to explain the disrepair with the plumbing and air-conditioner. He called someone right away and said they would check it. Someone arrived at about.10:00 p.m. that night. He got the hot water faucet to work by turning the valve on from beneath the sink. In order to run the hot water I would have to turn it on and off using the valve beneath the sink. He put his hand on the conditioner vent then left.
I had a shower and as I was stepping out water dripped on me from the ceiling. I hoped it was coming from the shower above and not the toilet. The dripping ceiling would occur daily for a period in the morning and at night. The sink was also dripping from beneath when the hot water was turned on. The next day I requested a room change from the front desk. Once again he asked why and I explained the problems we were having. He immediately called someone. By this time I wasn?t expecting much. In the end nothing was repaired and I stopped complaining about it. We just wanted to get on with our vacation.
There was only one bar open in the evening and it was always a long wait to get a drink. I had a glass of rum straight up and it was badly watered down. In the evening there were two buffet restaurants to eat at. They only served wine at the one restaurant and there was always a line up there. In the morning you could only have toast at the one buffet, the other one didn?t have a toaster.
I cut my finger on some glass one night and went to the front desk for a band-aid. He told me I could buy some at the store. I would have thought they would have a least had a basic first aid kit. A first aid kit would not be a huge expense but would go a long way for customer service.
On a couple occasions I had asked the front desk if they could give me change for 50 pesos. They said no and pointed to the store that was closed. Now some of this may sound petty but the point I?m trying to get across is that the customer service sucked big time. If someone at the front desk would have smiled I?m sure his or her face would have cracked.
The general appearance of the room was ok and room service was fine. The one improvement they could make would be exchanging the towels when they clean the rooms rather then, collecting the towels in the morning and returning the towels in the late afternoon. We would have to hide a towel so we had something to use in the meantime. If you want a face cloth bring your own because they don?t provide them. You may want to bring your own pillows. Their pillows have worn down to little balls of fibre.
The gardens and grounds were well manicured and kept clean. There were far more mosquitoes on this visit then there was on our last visit to the resort in 2002. This was a huge problem for me because some of the bites were getting infected. The mosquitoes were very hard to avoid and they were everywhere!
My general impression was that the staff didn?t seem happy. Now there were some shining stars like Jesus who would always greet us with a big smile, seat us and bring us a drink. This guy should be put in charge of staff training for customer service.
I thought the food was ok but was pretty much the same every day. After two weeks it was getting tiresome. If they had had more variety this would have made a huge difference. They would remove the coffee pot at about 10:30 a.m. until about noon. So you could have a beer or drink but not a coffee. It?s little things like this that they could improve on without a lot of expense. One night they ran out of wine at 8:45 p.m. They should have served wine at both locations. I?m sure this would have eliminated the line-up in the one buffet that was serving wine.
I had spoken with other guests that told me they did not have any of the plumbing problems we did. All guests I spoke with were very unhappy with customer service issues and said they would not return. As I mentioned earlier we did stay at the resort in 2002. My final impression is that the resort is in deep decline and I wouldn?t be surprised if it went into bankruptcy.
In spite of some of the problems with the resort we still had a good time on the island. We hope to return again next year but will not be revisiting Paraiso del Sol. For me the mosquitoes were the final straw.
Former guest of Paraiso del Sol room 5202
Puerto Plata Dominican Republic
