I bought a laptop motherboard and had it shipped to my Miami EPS address via UPS from the vendor. In usual fashion EPS kept me well informed on where it was.
When I picked it up in Santiago, the UPS box had bends and creases in it, so we opened it up in the EPS lobby to check. The motherboard was slightly bent/warped...not good.
We showed it to the manager on duty who took it and asked to send her the purchase invoice; she'd have a check for the cost plus shipping prepared, about US$150.
I emailed her the invoiced two days later, Monday morning (was no need to send earlier, since they would be closed.)
This morning I received a phone call from EPS stating the check was in their office, available for pick up any time.
Props to EPS for solid, prompt customer service. The DR needs more companies like EPS.
When I picked it up in Santiago, the UPS box had bends and creases in it, so we opened it up in the EPS lobby to check. The motherboard was slightly bent/warped...not good.
We showed it to the manager on duty who took it and asked to send her the purchase invoice; she'd have a check for the cost plus shipping prepared, about US$150.
I emailed her the invoiced two days later, Monday morning (was no need to send earlier, since they would be closed.)
This morning I received a phone call from EPS stating the check was in their office, available for pick up any time.
Props to EPS for solid, prompt customer service. The DR needs more companies like EPS.