I went today to eat with my wife to the restaurant Bologna. I have done that several times, actually few times each week. Today the whole story changed, and the customer satisfaction was far dream after most miserable eating experience ever in Sosua.
My wife had everything perfect and her food was excellent as allways. Me on the other hand got a service that was rude and non professional from a waiter. First when I ordered a pizza with tuna and onions, I got a Quatro staggione probably because I ordered with these words: "pizza number fourteen, tuna and onions", where word fourteen distantly refers to word Quatro.
When I asked from the waiter that my Pizza doesn?t look like Tuna and Onion he started to verbally fight that I have ordered Quatro Stagione, which was not true. Even my wife witnessed that I clearly showed from the menu what I wanted. And that was once more the Tuna and Onions.
After a minute of arguing with the clumsy waiter which atleast on my opinion is ridiculous, since if the waiter makes a mistake he should take then extra care for the customer satisfaction.
So I waited..and waited...and my wife already finnished her perfect dinner. Then finally the pizza came, and I decided to take it with me in a box, and eat it later when I?m back home. Actually the arguing with the waiter already took away my appetite, so I quess it was more than understandable that I wanted to take it with me.
I was willing to forgive this one bad service from one unprofessional waiter, but now that I got back home the horrible truth hit me. The pizza they gave to me had been burned from the crust, and it is really no ways eatable. I quess the chef didn?t want to make me another pizza, and somehow wanted to give me a revenge for making me a pizza twice. Could this be true?
Pizzeria Bologna owners are putting up a new restaurant to Russians owned Gold?s gym. When you hire waiters and waitresses there, please educate them. Customer satisfaction might quarantee your success, however this kind of publicity will eat away your reliability to deliver food the way customers want. I am not sure weather I will ever again bring my Pesos to your restaurant. So hopefully I will calm down, and see that it was only one pizza making chef and one under educated waiter that caused me the misery and starvation tonight. I hope this kind of feedback will be taken seriously in restaurant Bologna.
My wife had everything perfect and her food was excellent as allways. Me on the other hand got a service that was rude and non professional from a waiter. First when I ordered a pizza with tuna and onions, I got a Quatro staggione probably because I ordered with these words: "pizza number fourteen, tuna and onions", where word fourteen distantly refers to word Quatro.
When I asked from the waiter that my Pizza doesn?t look like Tuna and Onion he started to verbally fight that I have ordered Quatro Stagione, which was not true. Even my wife witnessed that I clearly showed from the menu what I wanted. And that was once more the Tuna and Onions.
After a minute of arguing with the clumsy waiter which atleast on my opinion is ridiculous, since if the waiter makes a mistake he should take then extra care for the customer satisfaction.
So I waited..and waited...and my wife already finnished her perfect dinner. Then finally the pizza came, and I decided to take it with me in a box, and eat it later when I?m back home. Actually the arguing with the waiter already took away my appetite, so I quess it was more than understandable that I wanted to take it with me.
I was willing to forgive this one bad service from one unprofessional waiter, but now that I got back home the horrible truth hit me. The pizza they gave to me had been burned from the crust, and it is really no ways eatable. I quess the chef didn?t want to make me another pizza, and somehow wanted to give me a revenge for making me a pizza twice. Could this be true?
Pizzeria Bologna owners are putting up a new restaurant to Russians owned Gold?s gym. When you hire waiters and waitresses there, please educate them. Customer satisfaction might quarantee your success, however this kind of publicity will eat away your reliability to deliver food the way customers want. I am not sure weather I will ever again bring my Pesos to your restaurant. So hopefully I will calm down, and see that it was only one pizza making chef and one under educated waiter that caused me the misery and starvation tonight. I hope this kind of feedback will be taken seriously in restaurant Bologna.