Re: Zapata hotel Good hotel, bad management
Management problems and managers who tick off the customers are two different things. It is one thing to be incompetent, slow, unreliable, etc. (most) and quite another to be overtly unsympathetic, dishonest, and arrogant, as the reports have implied.
I have had little or no personal altercations with the management at any hotel in the DR, except at the Hotel Zapata, and this is not what I would call a budget hotel. They are more middle of the road, charging between US$35 and US$60 per room per night.
As Jacqui.hobbins@bull.co.uk posted here on April 22, 1998, "Maybe the Hotel Zapata needs some customer care training".
It is one thing to get grief for lack of some service or ammenity. It is quite another to get it from the owner!
Jim Hinsch JimHinsch@CSI.COM